Cincinnati Consulting Expertise for Network Support Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Cincinnati
Progent's consulting services for network service organizations in Cincinnati Ohio enables your company to offer your clients Progent's consulting and Help Desk support using your own branding as a seamless augmentation of your in-house IT services team. These services can ease the way for you to add to your revenue, flesh out your service offerings, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network engineers, desktop support specialists, network administrators, and cybersecurity professionals have worked as transparent expansions to the support staffs of some of the country's largest IT service businesses. Progent's breadth and depth of expertise allows you to broaden the capabilities of your IT support business, and Progent's transparency helps you elevate and preserve your company's brand.

Progent is a network support company with two decades of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network experts of any independent IT services firm in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for network service organizations offers transparent resale to your customers of world-class services. Progent invoices you directly and performs under your direction to deliver your customers support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but a hassle to set up and manage. Small or niche IT service providers seldom have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT service firms an economical way to keep their custom branding while delivering their clients world-class desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow your IT service firm to increase your support volume, the range of technical issues your company can take on, the number of geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support firms include:

• Progent's remote desktop service team provides Level 1 end user assistance with 1-hour SLA to begin work during normal business hours.
• Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is offered at extra cost.
• Optional onsite service in major metro areas is available throughout the country at extra cost.
• You have complete control of your clients and billing.
• Your clients enter service requests through your branded Internet portal, a toll-free phone number, or by sending a message to your assigned mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows your support team to become a single source for virtually all technical expertise your customers may require. You can grow your staff and strategic IT skills at your own pace without being forced to turn down opportunities owing to a gap in in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless supplement to your internal support group, under your coordination, and invoices you instead of your client.
• By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
• Detailed Documentation: Progent uses an advanced service documentation platform to ensure that all services delivered are thoroughly described. This makes it easy for you to transfer account assignments to in-house personnel once you have enough people and appropriate skill sets.

• Safely Expand Your IT Support Practice: You can quickly and affordably take on more opportunities beyond your core areas of expertise and open new territories without assuming the risks associated with expanding your head count too rapidly.
• Strengthen Your Brand: You can improve your mind share as a full-spectrum IT service firm by offering more services to more clients using your own brand.
• Add to Your Services Portfolio: Progent offers top-tier expertise in a wide range of technologies and can act as a dependable reservoir of skills for expanding your IT support operations.
• Rapid Problem Escalation: Thanks to a sizable team of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
• Make Your Customers Happy: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
• Remote Support Experts: For 20 years, Progent has delivered online IT support from Call Center services to high-level consulting. Efficient online support saves money and produces quick solutions.
• Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.

Progent's Practice Areas for Cincinnati, Ohio Businesses
Progent's veteran team of certified consultants and technical experts can deliver Cincinnati, Ohio businesses a wide range of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Support for Network Service Firms in Cincinnati, Ohio
To learn additional information about Progent's consulting program for network service firms in Cincinnati, Ohio, call 1-800-993-9400 or refer to Contact Progent.