Mobile Consulting Services

Consulting and Technical Support for BlackBerry Solutions
BlackBerry wireless smartphones were at one time one of the most successful products for maintaining location-independent connectivity to messaging, calendars, web-based applications, and other vital business information. Progent can provide Cincinnati, Ohio companies the expertise of BlackBerry-certified experts who can help organizations to maintain their BlackBerry environments or transition smoothly to a current mobile platform.

As the complexity of small business IT technology has expanded, and as the demand for enterprise-class security, dependability, and recoverability has become the standard for businesses regardless of size, successful deployment and support of RIM BlackBerry technology has grown more difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and shared databases, small organizations frequently turn to external support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can help small businesses to plan, manage, and repair BlackBerry-based environments affordably and efficiently, doing away with the necessity for an in-house BlackBerry technology expert and lowering the cost and stress of supporting mobile work groups. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's proven online support capabilities, provides small businesses an economical alternative for integrating BlackBerry technology seamlessly into their information system.

Progent's consultants can assist your business with SQL Server 2019 development support, SQL Server 2016 migration consulting, and Exchange setup so that your data and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft software, configure streamlined management tools to help you track and support BlackBerry smartphones throughout your business, recommend security policies that are right for your company, develop custom wireless software, and ensure that your IT network architecture is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.

Integration Support for BlackBerry Enterprise Server
RIM's high-end platform for administering big collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This powerful tool enables Microsoft Exchange, Lotus Domino, or Groupwise users to send and receive emails that stay encrypted during transit to provide maximum security. BlackBerry Enterprise Server also simplifies a broad variety of crucial management tasks ranging from smartphone configuration and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-certified consultants can show you how to utilize RIM BlackBerry Enterprise Server to perform basic jobs like:

• Deploy and manage applications
• Schedule device, application, and IT policy updates
• Upgrade BlackBerry smartphone firmware wirelessly
• Manage user configurations with BES Server's extensive library of policies

Progent's BlackBerry-certified engineers can also assist your company to utilize BlackBerry Enterprise Server to implement important procedures not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

• Configure and manage BES Server's high-availability infrastructure using virtualization
• Deploy BlackBerry devices remotely
• Set custom management roles
• Automatically track and report on the health of your system

Progent's Online BlackBerry-premier Support is Fast and Economical
For companies in Cincinnati, Ohio who require fast and affordable help from an authorized BlackBerry support expert, Progent provides effective remote help from a seasoned support team who have provided network solutions to companies in every state in the U.S. (Refer to Progent's client testimonials.)

Online consulting services avoids travel costs and lets engineers solve problems quickly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have been awarded certifications in the entire range of BlackBerry solutions and offer expert help in areas such as fixing synchronization problems, deploying BlackBerry Enterprise Server, and designing a protected, high-availability system architecture for BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified experts can also assist your business to troubleshoot a wide range of issues associated with synchronization, device recognition, messaging reconciliation, web browsing, mobile connections, Instant Messaging, workstation software configuration, and Desktop Redirector.

As a leader in providing countrywide remote support for small office networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry technical support expenses at a minimum and, by dealing with issues quickly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures such as resolving enterprise activation problems, adding and removing BlackBerry smartphone users, activating passwords, configuring over-the-air software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also help you to operate administration software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise system and help your company to select and install appropriate security options.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry engineer has expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to install and delete BlackBerry smartphone users on Exchange Server and Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System and IM, install push and pull access control lists, manage Microsoft Exchange data flow, generate, edit, and assign wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and produce documentation for a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network requirements analysis, system architecture, installation planning and execution, performance tuning, design of a high-availability architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to design a wireless system that fits within your information technology budget and aligns with your business strategy. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which administration model and hardware products match your requirements, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart decisions concerning options for software versions, processors and mass storage, network design, and application configuration.

To maximize network security, Progent's BlackBerry consultant can assist your company to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to perform company-wide security assessment and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Contact Progent for Assistance from a BlackBerry-Certified Professional
To contact Progent about consulting expertise for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or visit Contact Progent.