Enlarging your remote workforce can have a major effect on network architecture, cybersecurity, and company processes. Progent has two decades of experience helping SMBs to plan, configure, administer, tune, and debug IT environments that support at-home workers. Progent can assist your Chicago company to select the right tools and adhere to best practices in creating and operating a secure virtual solution for teleworkers that promotes teamwork and delivers top business value. Progent can provide services that go from on demand expertise for helping you past occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Chicago, Illinois businesses to with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A sudden, enterprise-wide changeover to a from-home business model, which might be the result of an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Help Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's nationwide network of online technical support experts along with world-class trouble ticketing and tracking software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their current tickets, enter information, and append screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service allows your company to supplement your current Call Desk team by splitting delivery of Support Desk support services seamlessly between your in-house support staff and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collaborative support model utilizing the number one professional services automation (PSA) platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Support Desk Supplementation Services can help your company to deliver world-class technical support to your teleworkers, refer to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Chicago, Illinois organization, phone 1-800-993-9400 or visit Contact Progent.