Wireless Technology Consulting

Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless PDAs were at one time among the most successful products for maintaining anytime-anywhere connectivity to messaging, calendars, web programs, and other critical business data. Progent offers Chicago, Illinois businesses the services of BlackBerry-certified consultants who can assist companies to maintain existing BlackBerry deployments or migrate smoothly to a more popular mobile platform.

As the complexity of small business IT technology has expanded, and as the demand for enterprise-class security, reliability, and recoverability has become the norm for companies of any size, effective integration and support of RIM BlackBerry solutions has grown increasingly difficult. To address issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email systems and shared databases, small businesses often resort to outside support firms who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small organizations to design, manage, and troubleshoot BlackBerry solutions affordably and effectively, dispensing with the requirement for an internal BlackBerry technology specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of knowledge, combined with Progent's efficient online service delivery capabilities, gives small companies an economical solution for integrating RIM BlackBerry technology productively into their IT network.

Progent's experts can help you with SQL Server 2019 integration support, SQL Server 2016 management support, and Exchange setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, set up streamlined management utilities so you can monitor and control BlackBerry smartphones across your company, define security policies that are right for your business, develop custom mobile software, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered quickly and safely.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Integration Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and support of BlackBerry devices, offering a single platform for handling key tasks such as smartphone deployment, upgrades, and retirement and offering a solid foundation for data protection and fault tolerance. BlackBerry BES Server delivers transparent communication between Exchange, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry Enterprise Server features a wealth of data protection options starting with advanced data encryption of messages transmitted between a BlackBerry smartphone and BES Server using AES or Triple DES. BlackBerry Enterprise Server also permits excellent versatility in selecting degrees of protection to meet the special requirements of your company's environment. Progent's BlackBerry authorized engineers can assist your company to select powerful security functions and enable them wirelessly. Examples of these wirelessly configurable security settings are:

• Disable a BlackBerry device
• Wipe information from a lost BlackBerry smartphone
• Disable Bluetooth functionality
• Enable internal protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to keep BlackBerry users from loading or executing unsafe or prohibited programs. Progent can assist you to select protective techniques like:

• Specify precisely which applications are allowed on the device
• Prevent third-party applications from using non-volatile memory on the BlackBerry smartphone
• Select what functions external programs can access on the smartphone
• Restrict the kinds of access external programs running on the smartphone can initialize
• Block all external applications from being installed or executed on the BlackBerry smartphone

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support services range from resolving synchronization issues to designing mobile productivity solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform basic support operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned service professionals can also help you to resolve a wide array of problems associated with synchronization, device detection, messaging reconciliation, web access, mobile connectivity, Instant Messaging, workstation software configuration, and Desktop Redirector.

As a top innovator in providing countrywide remote technical assistance for small company IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry technical support costs low and, by resolving issues promptly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and produce documentation for a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs assessment, solution architecture, roll-out strategy and implementation, performance tuning, configuration of a high-availability environment, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to create a wireless system that meets your IT budget and supports your business plans. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry BES Server, help your organization to decide which management approach and equipment match your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about alternatives for software editions, server hardware and mass storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry-certified expert can help you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to perform network-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry environment.

Call or Email Progent to Get Help from a BlackBerry-Certified Professional
If you wish to ask Progent about engineering support for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.