Wireless Expertise

Consulting Support for BlackBerry Solutions
BlackBerry mobile PDAs were at one time one of the most popular products for maintaining mobile connectivity to messaging, calendars, web programs, and other critical business data. Progent can provide Cheyenne, Wyoming businesses support from BlackBerry-certified consultants who can help organizations to maintain their BlackBerry environments or transition smoothly to a current smartphone platform.

As the complexity of small business networks has increased, and as the demand for world-class protection, reliability, and recoverability has become the norm for businesses of all sizes, effective integration and maintenance of BlackBerry solutions has grown more challenging. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and shared databases, small organizations often resort to outside support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-premier engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry solutions economically and efficiently, doing away with the necessity for an in-house BlackBerry technology specialist and reducing the expense and stress of maintaining mobile workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, combined with Progent's efficient remote service delivery capabilities, gives small companies a budget-friendly solution for incorporating RIM BlackBerry products seamlessly into their IT network.

Progent's engineers can help you with SQL Server 2019 integration and development consulting, SQL Server 2016 migration and management consulting, and Microsoft Exchange setup so that your database and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft software, configure streamlined management utilities to help you monitor and control BlackBerry smartphones throughout your company, define security policies that make sense for your business, develop custom mobile software, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be restored quickly and safely.

Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.

Integration Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for managing large groups of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated tool enables Exchange, Lotus, or Groupwise clients to transmit and receive emails that are encrypted during transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a wide selection of crucial management tasks that span from smartphone setup and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-premier engineers can help you use RIM BlackBerry Enterprise Server to do basic jobs such as:

• Deploy and manage applications
• Plan smartphone, application, and IT policy updates
• Update BlackBerry smartphone software remotely
• Manage user configurations with BES Server's vast library of policies

Progent's BlackBerry-premier engineers can also help your company to utilize BlackBerry Enterprise Server to implement important procedures not available with the entry-level BlackBerry BES Server Express. These tasks include:

• Set up and support BES Server's high-availability architecture using virtual servers
• Install BlackBerry devices remotely
• Establish specialized administration roles
• Automatically track and report on the integrity of your solution

How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has earned accreditations from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to architecting wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters and auto-signature, editing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned experts can in addition help you to resolve a wide array of issues concerning synchronization, device recognition, email reconciliation, web access, mobile connectivity, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online consulting services for small company networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile technical support expenses at a minimum and, by solving problems promptly, improves the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical tasks such as resolving enterprise activation issues, adding and removing BlackBerry smartphone users, setting activation passwords, implementing over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES environment and help you to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry-certified engineer has support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System and IM, install push and pull access control lists, manage Exchange data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Professional
To ask Progent about consulting support for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.