Expanding your at-home workforce can have a major effect on network architecture, security/compliance, and corporate processes. Progent has two decades of background helping SMBs to plan, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Chesapeake organization to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Chesapeake, Virginia organizations to succeed with any aspect of building a high-functioning work-from-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A fast, enterprise-wide transition to a telecommuter business model, which could be driven by an epidemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's extensive team of remote technical support specialists along with world-class ticketing and tracking technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or update the status of their current tickets, enter details, and append screen captures or attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables you to supplement your existing Help Desk organization by sharing responsibilities for Call Center support transparently between your in-house IT support personnel and Progent's extensive team of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a co-sourcing support solution based on the number one PSA platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can help your business to provide world-class technical support to your teleworkers, refer to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Chesapeake, Virginia company, call 1-800-993-9400 or refer to Contact Progent.