Chesapeake Consulting Support for Computer Support Firms

Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Chesapeake
Progent's consulting services for network service organizations in Chesapeake Virginia enables your company to offer your clients Progent's consulting and Help Desk support with your company's own branding as a transparent extension of your in-house IT services team. These services can ease the way for you to grow your revenue, fill out your service portfolio, satisfy your clients, and increase your profits.

Progent's nationwide roster of network engineers, PC integration and troubleshooting specialists, network admins, and data security professionals have acted as seamless adjuncts to the support groups of some of the world's biggest IT service businesses. Progent's range of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's close integration with your support team helps you elevate and protect your branding.

Progent is a network consulting company with 20 years of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any private computer services company in the world. Progent has delivered remote technical support and consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of professional services. Progent bills your firm exclusively and works under your instructions to provide your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is fundamental to an efficient service desk. But full-featured ticketing systems are not just expensive to license and staff, but also challenging to set up and manage. Smaller IT service organizations seldom have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT service organizations a practical way to retain their custom branding while providing their clients world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services allow you to increase your support volume, the range of technologies your firm can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service firms include:

• Progent's online desktop support team delivers Level 1 end user help with 1-hour SLA to begin work during normal business hours.
• Normal service times are 5am to 7pm PST, five days per week.
• Extended hours support is available at extra cost.
• Optional on-premises service in larger metro areas is available across the US at additional cost.
• You keep complete control of your clients and invoicing.
• Your clients submit incident reports via your own branded Internet portal, a toll-free number, or by sending an email to your dedicated email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a single point of contact for practically all technical expertise your clients may need. You can grow your team and core in-house competencies at your own pace without having to decline opportunities owing to a gap in expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your internal support group, responding to your coordination, and bills your firm rather than your client.
• By-the-Minute Billing: Progent bills by the minute to reign in expenses.
• Extensive Reporting: Progent uses an advanced documentation platform to make sure all IT services delivered are fully documented. This allows support group to shift account assignments to in-house personnel once you have enough staff and appropriate skill sets.

• Safely Expand Your Service Practice: You can easily and affordably take on additional jobs outside your core fields of excellence and serve additional territories without exposure to the risks involved with increasing your head count too rapidly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service provider by delivering more solutions to more customers using your own company name.
• Add to Your IT Support Portfolio: Progent offers top-tier expertise in a broad range of technologies and can act as a reliable reservoir of skills for growing your IT service business.
• Rapid Problem Escalation: Thanks to a sizable roster of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
• Make Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help from your competitors.
• Remote Technical Support Experts: For two decades, Progent has delivered remote network support ranging from Call Center services to high-level consulting. Effective remote support saves money and produces quick results.
• Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Chesapeake, Virginia Companies
Progent's nationwide roster of certified consultants can provide Chesapeake, Virginia organizations a broad range of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Reseller Program for IT Service Providers in Chesapeake, Virginia
To learn additional details about Progent's reseller support for IT service firms in Chesapeake, Virginia, call 1-800-993-9400 or visit Contact Progent.