Expanding your telecommuter workforce may have a major effect on IT architecture, security/compliance, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Chattanooga organization to pick the right technologies and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns top value. Progent offers services ranging from as-needed guidance for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Chattanooga, Tennessee organizations to succeed with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk services, security monitoring, data protection solutions, and centralized management.

Help Desk Services for At-Home Workers
A rapid, company-wide changeover to a from-home business model, which could be driven by an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even a high-performing internal Help Desk. Progent's Call Center services allow organizations to outsource or expand their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote IT support specialists along with enterprise-class trouble ticketing and tracking software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit their current trouble tickets, enter information, and upload screenshots or relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables your business to supplement your current Help Desk team by sharing responsibilities for Call Desk support services transparently between your regular IT support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution based on the number one PSA platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For details about how Progent's Call Center Supplementation Services can help your business to provide world-class IT support to your at-home workforce, visit Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Chattanooga, Tennessee company, call 1-800-993-9400 or refer to Contact Progent.