Quick, Affordable Online Computer Network Support for Chattanooga, Tennessee Small Businesses
For more than two decades, Progent has focused on delivering enterprise-class network support services to customers who have small-company IT budgets. Progent has developed a powerful service solution that includes a streamlined, seamless virtual office infrastructure, sophisticated online troubleshooting technology, a substantial team of consultants certified in a wide array of technical disciplines, a Help Desk Call Center operational model that maximizes efficiency and ensures follow-through, a global team of remote troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture committed to solving network issues in the shortest time and at the least cost to customers.

For larger businesses, Progent offers co-sourcing services to reinforce the skills of your in-house network service staff. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software programming, business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited experts to assist your company to plan and implement your cloud strategy.

Core Technical Areas Serviced by Progent for Businesses in Chattanooga, Tennessee
Progent provides the services of qualified consultants for all facets of information technology found in small and midsize organizations. Technologies serviced by Progent's consultants include:

Support Delivery Options Available for Chattanooga, Tennessee Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, and IT administration. Progent's model for delivering network support is based on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast response, comprehensive activity records, consistent follow-up, and strict cost control for a range of network service delivery options that include online troubleshooting, on-premises support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can help clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite support visits. The background of Progent's network engineers makes it possible to handle the majority of IT issues quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to accommodate emergency network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's remote network support services.

  • On-site Service
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online support experts to give small and midsize businesses the ideal combination: onsite support professionals when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The response time for on-site service calls is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning how and why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems. for more information, refer to Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and metrics. To learn more, visit Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small businesses affordable availability of world-class consultants who can provide help with critical products and technologies including Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test platform, network protection engineering, non-stop it system consulting, virtual server strategies, plus integration, customization and support for small business software such as accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with short-term projects including office moves and major software upgrades, extended initiatives such as customizing a legacy MRP platform to a current Microsoft Dynamics or Dynamics 365 solution, database software programming and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services like data restoration and malware cleanup.

  • Network Infrastructure Expertise for Teleworkers
    Progent can assist small and medium-size businesses to plan, configure and troubleshoot the infrastructure to support work-from-home employees. Aspects of network infrastructure where Progent's consultants offer guidance include secure and efficient VPN tunnel connections, VDI desktop software, router configuration, Wi-Fi network planning and deployment, and reliable Internet connections. To find out about Progent's infrastructure consulting expertise for telecommuters, go to network infrastructure consulting services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of dependability and expandability but that is in addition convenient for customers to migrate to a different service firm or to move internally when your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit companies with mixed environments to benefit dramatically on the costs of hardware, system support, and IT management while getting enterprise-class availability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can handle the multi- platform and non- standardized networks common with small businesses, and keeps ownership of the software in the client's possession so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide advanced remote support services to help companies of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize physical IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated array of network products including firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Premier security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on system protection and can help with complex security programs like SIEM solutions to help enterprises comply with business standards and statutory requirements for network data security and reporting.

The scope and depth of Progent's consulting team bring a powerful set of advantages to customers wishing to maximize the business value of their information network within a realistic budget. These advantages include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, at the forefront of IT support, executing a broad variety of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not only expert IT skills, but also a consultant with field-tested methods for repairing actual network problems rapidly. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no sign-up fee and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose large minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with major bills for quick solutions. An additional benefit of granular invoicing is that your company won't be tempted to permit minor problems to fester until they become major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each staff member to each customer. The practice of detailing and organizing service activity results in more effective service and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who won't let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has little competition. Small businesses who work with freelance service providers or who employ in-house IT staffs gain when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and efficient. Learn additional information about Progent's knowledge transfer services.

Contact Progent
In case your Chattanooga, Tennessee company wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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