Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support staff may be slower to become aware of a penetration and are least able to organize a quick and forceful defense. The more lateral movement ransomware is able to make within a victim's network, the more time it takes to recover basic IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's online ransomware experts can assist organizations in the Chattanooga area to locate and isolate breached devices and guard clean assets from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Chattanooga
Modern variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and infiltrate any available system restores. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration nearly impossible and effectively throws the IT system back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom payment in exchange for the decryptors required to recover encrypted files. Ransomware assaults also attempt to exfiltrate information and hackers require an extra settlement for not posting this information or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can pose a major problem depending on the sensitivity of the stolen information.

The recovery process after a ransomware incursion has several crucial stages, the majority of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the required skill sets.

  • Containment: This time-critical first response involves arresting the sideways progress of the attack within your IT system. The longer a ransomware attack is allowed to run unchecked, the more complex and more costly the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes consist of isolating infected endpoint devices from the rest of network to restrict the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the network to a basic useful level of functionality with the shortest possible downtime. This process is usually the top priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and secure remote access. Progent's recovery team uses advanced collaboration platforms to coordinate the complex restoration process. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's managers and IT group to prioritize activity and to put vital services back online as quickly as feasible.
  • Data recovery: The work necessary to restore files damaged by a ransomware attack depends on the state of the network, the number of files that are encrypted, and which restore methods are required. Ransomware assaults can destroy pivotal databases which, if not carefully closed, might need to be rebuilt from scratch. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other business-critical applications are powered by SQL Server. Often some detective work could be required to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were not connected at the time of the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators or root users.
  • Setting up modern antivirus/ransomware defense: ProSight ASM utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the identical anti-virus tools deployed by some of the world's largest enterprises such as Netflix, Visa, and Salesforce. By delivering real-time malware blocking, identification, containment, repair and forensics in a single integrated platform, Progent's Active Security Monitoring reduces TCO, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities include establishing the type of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; receiving, reviewing, and operating the decryption utility; debugging decryption problems; creating a clean environment; remapping and reconnecting datastores to match exactly their pre-attack condition; and recovering physical and virtual devices and services.
  • Forensics: This activity is aimed at discovering the ransomware attack's storyline across the network from start to finish. This history of the way a ransomware assault travelled within the network helps your IT staff to evaluate the impact and highlights vulnerabilities in security policies or work habits that need to be rectified to prevent later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is commonly assigned a top priority by the cyber insurance provider. Since forensic analysis can take time, it is vital that other important activities such as business resumption are pursued concurrently. Progent maintains a large roster of information technology and data security experts with the knowledge and experience required to carry out the work of containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has provided online and onsite IT services across the United States for more than two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have earned high-level certifications in foundation technology platforms including Cisco networking, VMware, and major Linux distros. Progent's data security experts have earned prestigious certifications including CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning software. This broad array of skills allows Progent to salvage and consolidate the undamaged parts of your IT environment after a ransomware intrusion and rebuild them rapidly into an operational network. Progent has collaborated with top cyber insurance carriers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Services in Chattanooga
For ransomware system restoration consulting services in the Chattanooga area, phone Progent at 800-462-8800 or see Contact Progent.


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