Chattanooga Consulting Support for Computer Support Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Chattanooga
Progent's consulting services for network service firms in Chattanooga Tennessee enables your company to provide your clients Progent's consulting and Help Desk Call Center support using your company's brand as a seamless extension of your in-house IT support group. These services can put you on the fast track to add to your revenue, flesh out your service portfolio, create happy clients, and increase your profits.

Progent's nationwide team of network engineers, desktop integration and troubleshooting technicians, network admins, and cybersecurity professionals have acted as transparent adjuncts to the IT groups of some of the world's largest IT support firms. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is a network consulting company with two decades of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network experts of any private IT services firm in the world. Progent has provided remote technical support and consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of professional services. Progent bills your firm directly and works under your instructions to provide your customers consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not just costly to license and staff, but also a hassle to set up and manage. Small or niche IT support providers rarely have the required financial or human resources. Progent's Help Desk and ticketing program gives IT service organizations a practical way to keep their custom branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to increase your physical and virtual support volume, the diversity of technologies your company can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

• Progent's online desktop service team delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Standard support times are from 5am to 7pm PST, five days per week.
• Extended hours support is available at additional cost.
• Optional on-premises service in major metro areas is available across the country at extra cost.
• You have full control of your clients and invoicing.
• Your customers submit incident reports via your custom branded Internet portal, an 800 phone number, or by sending a request to your dedicated email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service organizations allows your support team to act as a single point of contact for virtually all technical expertise your customers may need. You can build your team and strategic in-house competencies at your own pace without being forced to decline new business due to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a seamless extension of your in-house support team, under your management, and bills you instead of your customer.
• By-the-Minute Billing: Progent bills by the minute to reign in expenses.
• Detailed Service Documentation: Progent utilizes an enterprise-class service reporting system to ensure that all services performed are thoroughly described. This makes it easy for support group to shift account assignments to in-house consultants when you have sufficient staff and appropriate technical skills.

• Safely Grow Your Service Practice: You can quickly and safely accept additional opportunities outside your core areas of expertise and serve new geographies without exposure to the risks associated with increasing your head count too quickly.
• Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT support provider by delivering more services to more customers using your own company name.
• Add to Your Services Catalog: Progent offers world-class expertise in a broad array of IT disciplines and can be a reliable resource for growing your IT service business.
• Fast Escalation: With a sizable roster of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
• Keep Your Clients Happy: Happy customers are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
• Online Support Professionals: For two decades, Progent has provided remote network support ranging from Call Center support to advanced consulting. Efficient online support cuts costs while delivering fast solutions.
• Top Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Chattanooga, Tennessee Companies
Progent's veteran roster of certified engineers can provide Chattanooga, Tennessee organizations a wide array of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Reseller Program for IT Service Organizations in Chattanooga, Tennessee
For additional details about Progent's reseller program for IT service firms in Chattanooga, Tennessee, call 1-800-993-9400 or visit Contact Progent.