UNIX and Linux Remote Support Services for

For small and midsize businesses in Chatsworth California, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's online technical support engineers offer excellent value because they are equipped with the practical experience and the advanced technology to resolve the majority of network issues rapidly. This reduces immediate expenses since service calls take up fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where quick repairs manage to end up as major tabs. Progent's skill at handling problems quickly results in your business saving money.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned a set of customized technologies and proven methodologies that permit the maximum degree of effectiveness for online technical support and repair for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your environment remotely without violating system security.

Progent's sophisticated technical support reporting system maintains thorough records for the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to every customer by every engineer. This history of trouble tickets and fixes is stored as a readily accessible internal knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close associations with important industry leaders including Cisco and Microsoft make available other vast support databases and permit fast response from vendors' internal product engineers so Progent's remote consulting experts can arrive at the best solutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Chatsworth California or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Online Support Services Available from Progent
Progent's remote consulting engineers have credentials in an extensive array of disciplines. This broad range of IT skills enables Progent's engineers to address almost any problem that may take place in a small company information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.

To help customers with mixed-OS networks, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Phone-based technical services provided by Progent to small businesses in Chatsworth include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a wide spectrum of computer technology including network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and simplified management, and transitioning from older applications to the latest MS Windows or Linux environments. Progent's group-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

  Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and indicates a person's technical skills at the expert level. Cisco CCIEs can deal with the most complex challenges encountered in network infrastructure design, installation, maintenance, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management utilities and developing alternate approaches or locating program patches. CCIEs provide exceptional value because their broad experience allows them to solve even the most difficult problems rapidly. In typical instances, less qualified engineers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Few support firms make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone contact with a CCIE so you can get immediate assistance for severe network infrastructure problems that are lowering business productivity but are beyond the experience of your local computer service resources. Progent's Cisco-qualified CCIE consultants can interface to your environment using the latest on-line support technology to provide fast, secure, and affordable diagnosis and repair. Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

• Certified MS Windows Experts
  Progent's Microsoft-premier remote service professionals offer computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help your company with a broad variety of platform support services including Microsoft Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2016 migration consulting, SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a full range of remote PC desktop support services including Microsoft Windows 11 integration and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Premier Network Security Engineers
  Progent's qualified CISM and CISSP network security consultants offer a variety of security solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to clean up quickly after a serious breach. Security solutions offered by Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; installing firewalls; building secure architectures for remote and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online support services to help businesses of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize local resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

• Call Center Expertise
  Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who lack the money or time to create an internal Help Desk but who need fast access to a dependable Help Desk Call Center with professional phone support as well as the technical depth to escalate complex problems to advanced engineers.

  Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Help Desk consulting services can assist you in building an effective new Help Desk Call Center or enhancing your current organization, evaluating or customizing Call Center application software to handle the unique needs of your corporation, or adding temporary phone support personnel to work with your existing Help Desk Call Center team during unusually busy situations such as software transitions, mass updates, or installing brand new applications.

  Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Chatsworth California fast contact with a dependable technical support group with substantial background offering phone support and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a solid contributor to company success, and Progent's intent is to fix and not merely document technical problems.

• Business Applications Support: Education, Customization, and Integration
  Progent's Applications Consulting Team can supply online professional consulting expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Office Project, Word, and Microsoft Excel. To learn more information about Progent's consulting, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Apple Mac experts can support the imaginative elements of Apple Mac computing by offering phone-based help support and education in imaging, sound, and video. Progent's consultants can provide expertise in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like capturing or digitizing audio/video or integrating an audio/video production facility.

  Online Network Monitoring Services
  Progent offers businesses in Chatsworth California remote network monitoring services powered by MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so that your network support is proactive and automated. By anticipating emerging trouble spots before they grow into network outages, system monitoring can ward off disruptive and expensive network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments based on a combination of OS platforms.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.