Enlarging your remote workforce may have a major effect on IT architecture, security/compliance, and company workflows. Progent has 20 years of background helping small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Chatsworth organization to select the appropriate technologies and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that promotes collaboration and returns maximum value. Progent offers services that go from on demand expertise for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Chatsworth, California companies to succeed with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk services, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A rapid, enterprise-wide transition to a telecommuter workforce, which might be motivated by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Help Desk. Progent's Call Center services allow organizations to outsource or augment their Help Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of online technical support specialists combined with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or revise the status of their current trouble tickets, enter details, and upload screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service enables your company to supplement your current Help Desk Call Center staff by splitting delivery of Help Desk Call Center services seamlessly between your regular IT support staff and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support solution utilizing the number one PSA platform for managing help requests and ticketing, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class technical support to your at-home workforce, refer to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Chatsworth, California organization, phone 1-800-993-9400 or visit Contact Progent.