Fast Online Support for Charlotte North Carolina Computer Networks
Urgent Online Technical Support for Charlotte SystemsFor companies in Charlotte North Carolina, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to solve most network issues rapidly. Efficient support reduces direct expenses because solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect costs by reducing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting know-how is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you pay just for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where fast repairs manage to turn into big bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent's Technical Response Center can communicate with your environment without breaching system security.

Progent's proven service reporting application includes detailed records for the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of support provided to every Progent client by any engineer. This history of trouble tickets and repairs is organized as a quickly accessible support database that allows Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with major technology companies including Cisco and Microsoft open up other extensive support databases and permit fast access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to find the most efficient resolutions quickly.

Online support services available from Progent to customers in Charlotte North Carolina include:

Progent's ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent takes care of the daily monitoring and maintenance for you, so your system scales readily without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT team can be your dependable technology safety net. Basic plans include RMM, cybersecurity, monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your client-server infrastructure by providing an environment for performing common tedious jobs. These can include health monitoring, update management, automated remediation, endpoint configuration, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT personnel and your Progent technical consultant so potential problems can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth reporting tools created to integrate with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and allow transparent backup and rapid recovery of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or software glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected application and give your password you are asked to confirm who you are via a device that only you have and that is accessed using a different network channel. A broad selection of devices can be used as this second means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several validation devices. For more information about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Service Desk provides a seamless extension of your corporate IT support group. Client access to the Service Desk, provision of support, escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the support database are cohesive regardless of whether issues are resolved by your corporate IT support group, by Progent's team, or by a combination. Your business has unrestricted versatility to expand or reduce your part of technical support work as circumstances demand. Progent provides startup deployment and provisioning of the professional services PSA software as well as workflow documentation, testing and training. For details about ProSight Shared Support, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. In addition to maximizing the security and functionality of your computer environment, Progent's patch management services permit your IT team to focus on line-of-business projects and activities that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting support can assist you in building an efficient new Help Desk Call Center or enhancing your established one, selecting or enhancing Help Desk application software to meet the special demands of your business, or providing temporary phone support staff to work with your existing Help Desk Call Center group to handle unusually busy scenarios like software migrations, major updates, or rolling out new business software.

    Progent's Help Desk staff of seasoned network consultants gives your workers in Charlotte North Carolina quick communication with an effective support group with extensive background delivering phone support and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a solid driver of business efficiency, and Progent's policy is to resolve rather than just record technical issues.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. For more information about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Charlotte North Carolina remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By uncovering looming trouble spots before they expand into full-scale emergencies, system monitoring can head off disruptive and expensive network crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a mix of operating systems.
How Your Charlotte Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Charlotte North Carolina, Progent's online computer support engineers can provide professional and cost-effective system help the instant your company needs it. Over 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to repair network problems rapidly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Charlotte company deals with a local freelance consultant or employs an in-house IT staff that know how to handle typical network problems, Progent's Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden network emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Organizations in Charlotte North Carolina
Progent's remote support services allow your Charlotte business to enjoy the advantages of on-call, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will acquire added business worth by becoming more reliable, productive, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most offices in Charlotte North Carolina, nearby computer service providers, whether represented by independent consultants or a full-time IT staff, can deal with typical technical problems. However, major troubles may occur when local resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call service specialists give you an easy, quick, and affordable solution to supplement your local help and to pass on valuable knowledge to increase your ability to resolve future issues locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller offices often rely on individual freelance service providers. Although freelance service people carry smaller overhead than larger support organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of reserve personnel may force your business to wait for help during an emergency. As your network grows, network downtime and trouble with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve service expertise to make sure your IT system stays available.

  • Create a Scalable Basis for Seamless Expansion
    Businesses often start with an IT architecture implemented on a modest budget. Lacking a proper framework, slap-dash repairs often get piled on top of a shaky foundation. When a company grows, stability and expandability problems can impede the success of the organization. Such badly designed systems require proper assessment, smart strategic planning, and extensive IT expertise to upgrade to a system architecture able to provide the stable foundation to handle critical business demands and simplify future expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complicated maze of technology options available for accelerating business success and improving efficiency. These companies do not need a computer engineer who is trying to sell a specific vendor's technology. Network support and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical experience, refined remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the forefront of IT support, executing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by every staff member to each client. The discipline of detailing and archiving service records results in more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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