UNIX, Linux, Solaris, and Apple Mac OS X Remote Technical Support for

For small businesses located in Charlotte North Carolina, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.

Progent's remote support engineers represent exceptional value because they are equipped with the real-world experience and the advanced tools to solve the majority of network issues rapidly. This lowers direct costs because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted management.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online service organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor repairs manage to end up as major tabs. Progent's skill at handling technical issues quickly translates into your company saving cash.

Progent's Online Technical Support Tools
Over the years, Progent has developed an arsenal of customized technologies and proven methodologies that promote the highest degree of effectiveness for remote technical support and repair for small business IT networks. Progent provides safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to interface to your company's computer system remotely without violating network security.

Progent's advanced technical support reporting application stores extensive records describing the service that Progent's customers have received. Progent's team service personnel have access to the history of all help delivered to every client by every consultant. This database of problems and fixes is stored as an easily retrievable support database that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft permit access to additional vast technical knowledge bases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists are able to determine the best solutions in the least time.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Charlotte North Carolina or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's phone-based consulting professionals offer advanced credentials in a comprehensive array of technologies. This breadth of IT skills permits Progent's consultants to tackle practically any crisis likely to take place in a small or midsize company network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to clients with mixed-platform environments, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical support services available from Progent to companies in Charlotte include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad array of computer technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified management, and migration from legacy systems to the latest Windows or Linux-based environments. Progent's team-oriented approach to solving network problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.

  Progent's UNIX/Linux support engineers can provide urgent online assistance for diagnosing problems within UNIX/Linux systems based on popular derivatives of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and validates a consultant's technical skills at the expert level. Cisco CCIEs know how to handle the most complex problems associated with network infrastructure design, installation, maintenance, security, and repair. CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or locating software updates. CCIEs are an excellent cost-effectiveness because their deep experience permits them to find solutions for the most difficult problems quickly. In typical cases, less seasoned consultants can wrestle for hours or even days with identical problems that a CCIE can fix in a few minutes. Few support providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a CCIE so you can receive timely support for serious network issues that are lowering business efficiency but are not within the experience of your local network service group or consultant. Progent's CCIE support experts can communicate with your network by means of the latest on-line support technology in order to provide efficient, safe, and economical analysis and remediation. Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-certified online support engineers offer computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can help your company with a broad range of platform support services including Windows Server 2022 solution design and integration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 Server integration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide array of remote PC desktop support such as Microsoft Windows 11 migration help and planning and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Premier System Security Engineers
  Progent's certified CISM and CISSP network security engineers offer a variety of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help your company to recover rapidly following a serious breach. Security support services offered by Progent include: in depth network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; installing firewalls; building secure mechanisms for remote and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote support services to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize physical resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

• Help Desk Call Center Services
  Progent's Call Center service options for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk services are designed for smaller organizations who don't have the budget to create an internal Call Center but who require quick response from an effective Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.

  Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk Call Center or enhancing your current one, selecting or customizing Help Desk Call Center application software to address the unique requirements of your business, or providing temporary phone support staff to work with your existing Help Desk Call Center group to deal with high-demand scenarios like software migrations, major updates, or rolling out new business software.

  Progent's Help Desk team of experienced information technology experts provides your clients in Charlotte North Carolina rapid communication with a dependable support resource with years of experience providing telephone-based consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a solid enabler of company performance, and Progent's target is to fix instead of merely document technical issues.

• Business Applications Services: Education, Custom Development, and Problem Solving
  Progent's Applications Consulting staff offers phone-based advanced engineering support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and Office Excel. For additional information on Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Apple Mac professionals can promote the creative aspect of Mac systems by offering remote help services and education in graphics, sound, and video. Progent's consultants offer assistance in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as capturing or digitizing audio/video or establishing an audio/video post production facility.

  Online Network and Server Monitoring Support
  Progent offers businesses in Charlotte North Carolina online computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your IT maintenance is proactive and automated. By spotting looming trouble spots before they result in full-scale emergencies, system monitoring can head off stressful and costly information system failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a mix of operating systems.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.