Besides offering rapid access to guidance from top-tier IT consultants and subject matter experts to help Charlotte, North Caroline companies to resolve discrete IT issues or longer-term initiatives, Progent can provide temporary supplemental staffing to deliver more broadly defined assistance like desktop help, network management, and Call Center response. Temporary staffing can help organizations to deal with planned or unplanned surges in demand for IT personnel, which may result from situations like company mergers, site moves, platform migration, paradigm shifts like telecommuting, disaster response, busy seasons, or new regulations. Temporary staffing can also fill voids caused by the absence of full-time staff members because of vacations, health issues, termination, etc.

Benefits of Progent's Temporary Staffing Services
Progent's temporary supplemental staffing services offer businesses the ability to respond to surges in demand for IT services without being saddled with the costs and delays associated with vetting and hiring reliable technical help and without the risk of adding to your permanent head count.

Important aspects of Progent's short-term staffing services include:

  • Rapid availability of proven IT professionals
  • Simple engagement, cessation, and re-engagement of services
  • Transparent extension of your in-house network support team
  • Full documentation of services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
  • Close relationship with a world-class, full-service source for network expertise
Progent's Co-managed Center Service
Progent's co-managed Call Center program is a specialized flexible staff augmentation alternative that enables IT organizations to share the work of Help Desk Call Center support seamlessly between their internal network personnel and Progent's nationwide team of IT support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's co-managed Call Center service is a collaborative service alternative powered by the industry's leading shared PSA platform for managing, service requests, generating tickets, assigning ownership, monitoring progress, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing online and onsite network services for organizations throughout the United States. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's certifications.

Progent's Areas of Expertise for Charlotte, North Caroline Organizations
Progent's nationwide team of certified consultants offers Charlotte, North Caroline companies a wide array of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:

Contact Progent for Temporary IT Staffing for Charlotte, North Caroline Businesses
To find out more about Progent's temporary supplemental staffing services for Charlotte, North Caroline organizations, call 800-993-9400 or visit Contact Progent.