Expanding your at-home workforce may have a major effect on network architecture, cybersecurity, and company culture. Progent has 20 years of experience helping SMBs to plan, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Charlotte organization to select the right technologies and follow leading practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers services that go from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Charlotte, North Caroline businesses to with any aspect of building a high-performing telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, cybersecurity, data protection solutions, and unified management.

Network Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed to support a remote work environment can be particularly complex if you have to accommodate a combination of worker-owned hardware such as PCs and notebooks, routers, and Wi-Fi appliances from different manufacturers and with a mix of OS software and firmware releases. Progent's background delivering remote support for both outdated and modern IT products in remote office solutions enables you to make cost-effective use of your existing network infrastructure and offers fast access to expertise for making necessary updates. Support services available from Progent to help you to create a productive work-at-home infrastructure include:

  • VPN connectivity allows you to create a secure tunnel for authenticated remote workers to access IT resources located at your company data center or in the cloud. Progent can assist your company to configure and manage VPN connections between your teleworkers and your key IT resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can assist your remote workers to set up Cisco's popular AnyConnect software for secure VPN tunneling for a broad selection of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a telecommuter to view and use a data center computer's desktop. This provides IT managers substantial control over the computing ecosystem of at-home employees and ensures them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect home computer networks to the Internet and support VPN connections, home wireless connectivity, and firewalls. Progent offers expert remote consulting for integrating home routers from a variety of vendors. See router integration services from Cisco-certified consultants.
  • Home Wireless networks, often supporting families and visitors, are commonly utilized by telecommuters to connect to their router for work. This can create throughput as well as security issues. Progent can assist businesses to mitigate these issues by providing expertise like Aironet configuration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti wireless access point integration assistance.
  • Internet access solutions impact the speed and reliability of connections between telecommuters and the corporate network. Mission-critical applications may require backup Internet connections in case the normal connection breaks. Progent offers guidance for identifying Internet service providers, selecting sensible service packages, and setting up redundant Internet access. See Internet connectivity solutions.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Charlotte, North Caroline company, call 1-800-993-9400 or go to Contact Progent.