Mobile Expertise

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry wireless smartphones were at one time among the most successful products for maintaining mobile access to messaging, calendars, web programs, and other vital business data. Progent can provide Charlotte, North Carolina companies the services of BlackBerry-premier consultants who can assist organizations to maintain their BlackBerry environments or migrate efficiently to a more popular smartphone solution.

As the complexity of small company networks has increased, and as the need for world-class protection, dependability, and disaster recovery has become the norm for businesses of any size, effective integration and support of RIM BlackBerry technology has grown more difficult. To deal with issues such as security, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and corporate databases, small organizations often resort to outside consulting firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small organizations to plan, administer, and repair BlackBerry-based solutions economically and effectively, doing away with the necessity for an internal BlackBerry technology specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of experience, coupled with Progent's efficient remote support capabilities, gives small companies a budget-friendly solution for integrating BlackBerry products seamlessly into their information system.

Progent's engineers can assist your company with SQL Server 2019 integration support, SQL Server 2016 management support, and Microsoft Exchange setup so that your database and email systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, configure streamlined management utilities so you can monitor and control BlackBerry devices across your company, recommend security policies that make sense for your business, customize wireless software, and make sure that your IT network architecture is properly configured to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup processes in order that it can be restored rapidly and thoroughly.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Consulting Services for BlackBerry Enterprise Server
Research in Motion's high-end solution for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated software allows Exchange Server, IBM Lotus Domino, or Groupwise users to send and receive emails that are encrypted in wireless transit to provide optimum security. BES Server also simplifies a broad variety of vital administrative jobs that span from smartphone deployment and upgrades to mobile security and high availability.

Progent's BlackBerry-premier engineers can show you how to use RIM BlackBerry BES Server to perform basic tasks such as:

• Deploy and manage applications
• Schedule device, application, and IT policy updates
• Update BlackBerry smartphone firmware remotely
• Manage client configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-premier consultants can also help you to utilize BlackBerry BES Server to perform key procedures not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

• Configure and support BES Server's fault-tolerant architecture based on VMware
• Install BlackBerry devices remotely
• Set specialized management roles
• Automatically track and analyze the health of your BlackBerry system

Professional RIM BlackBerry Consulting and Technical Services Available Remotely from Progent
Progent's authorized BlackBerry engineers are available by phone to deliver prompt assistance to businesses in the Charlotte region or anywhere in North Carolina. Progent's experienced remote consulting team has helped IT organizations resolve computer problems and reduce support costs in every state in the U.S. and established a substantial following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent offers online consulting support for a wide array of issues associated with BlackBerry products such as wireless synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server, and strengthening wireless security. Major BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, troubleshoot, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry include business and network needs analysis, system architecture, deployment planning and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to create a wireless system that meets your IT budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to determine which administration model and hardware products meet your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software editions, processors and mass storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can help you to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to perform company-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, tracking, and maintaining one or several BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry-certified engineer has support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and remove BlackBerry smartphone clients on Exchange Server and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, control Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Assistance from a BlackBerry-Certified Specialist
If you wish to ask Progent about technical help for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.