Enlarging your telecommuter workforce may have a significant effect on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Charleston company to pick the right tools and follow best practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers support services ranging from as-needed guidance for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Charleston, South Carolina organizations to with any facet of creating a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.

Network Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed to support a remote workforce can be particularly challenging if you have to manage a mix of personal hardware like desktop computers and notebooks, routers, and wireless appliances from an assortment of manufacturers and with a mix of OS software and firmware levels. Progent's experience delivering remote help for both legacy and current technologies in remote office solutions allows you to make cost-effective use of your existing infrastructure and offers fast access to expertise for implement necessary upgrades. Support services available from Progent to help your company to implement a high-functioning work-at-home infrastructure include:

  • Virtual Private Network (VPN) technology allows you to establish a secure connection for authenticated remote workers to access IT resources situated at your company data center or in a public cloud. Progent can help you to deploy and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your telecommuters to set up Cisco's AnyConnect client software for secure VPN connections for a broad selection of devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to view and use a remote computer's desktop. This technology gives network managers substantial control over the computing environment of at-home employees and offers them a familiar experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide top-tier remote support for deploying home routers from a variety of manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, typically supporting the whole family and guests, are commonly used by at-home employees to access their Internet router for work. This can create throughput and security problems. Progent can assist businesses to resolve these issues by delivering services that include Cisco Aironet configuration expertise, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti wireless AP integration help.
  • Internet connectivity solutions impact the performance and availability of connections between at-home workers and the company data center. Line-of-business processes might require redundant Internet connections in the event the normal connection fails. Progent can provide guidance for identifying ISPs, choosing sensible service offerings, and configuring redundant Internet access. See Internet access solutions.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Charleston, South Carolina organization, phone 1-800-993-9400 or refer to Contact Progent.