Expanding your at-home workforce can have a significant impact on IT architecture, cybersecurity, and corporate processes. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Charleston company to pick the appropriate tools and adhere to leading practices in building and maintaining a secure virtual solution for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services that go from as-needed expertise for getting you past challenging IT roadblocks to full project management to help you carry out business-critical tasks.

Progent can assist Charleston, South Carolina organizations to with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
A sudden, organization-wide transition to a telecommuter workforce, which might be driven by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of remote technical support specialists along with world-class ticketing and tracking technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from initial service requests to ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or edit the status of their current trouble tickets, add details, and upload screen captures or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables you to augment your existing Call Center staff by sharing delivery of Help Desk support services transparently between your in-house support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Support Desk Supplementation Services can help your business to provide best-in-class desktop support to your from-home workers, visit Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Charleston, South Carolina company, phone 1-800-993-9400 or visit Contact Progent.