Besides providing rapid access to guidance from top-tier IT consultants and subject matter experts to help Charleston, South Carolina businesses with discrete IT problems or strategic projects, Progent offers short-term supplemental staffing to deal with more broadly defined assistance like PC help, IT management, and Help Desk call center response. On-demand staffing can help organizations to respond to expected or unplanned surges in demand for IT personnel, which may result from scenarios such as mergers and acquisitions, data center relocation, technology upgrades, paradigm shifts like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also fill gaps left by the loss of full-time IT personnel due to vacations, illness, resignation, etc.

Advantages of Progent's Short-Term Staff Augmentation Program
Progent's short-term supplemental staffing services offer businesses the versatility to react to surges in demand for network services without being saddled with the expense and delays that come with reviewing and hiring reliable technical personnel and without the burden of increasing your permanent staff size.

Key features of Progent's temporary staff augmentation services include:

  • Fast availability of proven IT professionals
  • Easy initiation, termination, and re-engagement of services
  • Seamless augmentation of your full-time network support staff
  • Full reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
  • Strong working relationship with a top-level, full-spectrum resource for network expertise
Progent's Shared Help Desk Program
Progent's shared Help Desk Call Center service is a specialized flexible staff expansion option that allows IT groups to divide the work of Help Desk support seamlessly between their full-time network personnel and Progent's extensive team of technical support experts. Working as a transparent extension of your in-house Help Desk, Progent's co-managed Call Center program is a joint support alternative powered by the leading group professional services (PSA) platform for streamlining, service requests, generating tickets, assigning ownership, tracking progress, and generating documentation.

Why Choose Progent?
Progent has two decades of experience delivering online and on-premises IT services for organizations of all sizes throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.

Progent's Practice Areas for Charleston, South Carolina Companies
Progent's veteran roster of certified engineers can deliver Charleston, South Carolina organizations a broad range of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:

Contact Progent for Short-Term Staff Augmentation for Charleston, South Carolina Organizations
To learn more about Progent's short-term staffing services for Charleston, South Carolina businesses, call 800-993-9400 or visit Contact Progent.