Fast, Low-cost Remote Network Troubleshooting for Charleston, South Carolina Small Companies
For over two decades, Progent has focused on delivering world-quality network support to clients with small-business IT budgets. Progent has built a unique service solution that features a low-overhead, tightly connected virtual office network, custom online troubleshooting technology, a large team of engineers accredited in a broad array of IT practice areas, a Help Desk service model that promotes responsiveness and ensures follow-through, a global team of on-line support professionals, on-site service options for the majority of most zip codes in the United States, and a company culture focused on solving network issues in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal network service team. This can save money and help meet schedules for major IT initiatives like application programming, business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to accredited consultants to help your company to design and execute a sensible cloud computing strategy.

Core Technologies Supported by Progent for Businesses in Charleston, South Carolina
Progent's team of industry certified experts offers support for virtually all aspects of network technology found in businesses of all sizes. Practice areas supported by Progent in Charleston include:

Support Delivery Options Available for Charleston, South Carolina Companies
Progent has a variety of options for providing small companies with cost-effective IT services for troubleshooting, system architecture, and network administration. Progent's model for providing IT support services is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Service Model ensures fast support, comprehensive service records, dependable follow-up, and tight expense monitoring for a range of IT service delivery options that include remote repairs, on-premises support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person support visits. The experience of Progent's network engineers allows them to resolve most IT issues quickly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup process for first-time clients to accommodate urgent situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn more information about Progent's online network troubleshooting services.

  • Onsite Service
    Progent offers on-site computer support for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online support engineers to give small companies the optimal solution: on-premises support professionals when you require them plus the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business application programmers. The wait time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details about how and why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, visit Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics. For details, refer to Progent's shared Help Desk services.

  • Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide help with critical technologies such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment platform, company-wide network protection engineering, fault tolerant network consulting, server virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects such as site moves and major system upgrades, extended initiatives such as customizing an older MRP system to a current Microsoft Dynamics or Dynamics 365 solution, database software programming and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network administration, or urgent response like data restoration and malware cleanup.

  • Network Infrastructure Expertise for Telecommuters
    Progent can help small and mid-size companies to plan, configure and troubleshoot the infrastructure needed to support at-home workers. Aspects of network infrastructure where Progent's consultants can provide assistance include safe and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, wireless network planning and implementation, and reliable Internet connections. To learn about Progent's network infrastructure expertise for telecommuters, go to network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small organization's production servers in a setting that not only delivers the highest degree of dependability and expandability but that is in addition easy for customers to transfer to a different support firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and network administration while achieving world-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can support the multi- OS and non- standardized networks typical of smaller businesses, and retains ownership of the software licenses in the customer's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote support services to help businesses of any size integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated array of network products including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory regulations for network information security and reporting.

The breadth and size of Progent's engineering staff offer a powerful array of advantages to customers trying to increase the business value of their IT system within a reasonable budget. These benefits include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, at the forefront of IT support, performing a wide range of technical projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class IT skills, but also a consultant with field-tested approaches for repairing actual IT problems quickly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates big invoices for fast fixes. Another advantage of granular billing is that your company are less tempted to permit minor problems to fester until they grow into major ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation given by each consultant to every client. The practice of detailing and organizing service records allows more effective support and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who won't release the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Small companies who work with freelance consultants or who employ in-house IT staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Charleston, South Carolina business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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