Mobile Consulting Services

Consulting Support Services for BlackBerry Environments
BlackBerry wireless smartphones were once among the most popular products for achieving location-independent access to email, scheduling, web programs, and other critical business information. Progent can provide Charleston, South Carolina businesses the expertise of BlackBerry-premier consultants who can assist companies to manage existing BlackBerry deployments or transition efficiently to a current mobile platform.

As the sophistication of small business IT technology has increased, and as the need for world-class security, dependability, and recoverability has grown to be the standard for companies of all sizes, successful integration and support of RIM BlackBerry solutions has become increasingly challenging. To handle areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small organizations often resort to external support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to plan, administer, and repair BlackBerry-based environments affordably and effectively, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the expense and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, combined with Progent's proven remote support model, gives small businesses a budget-friendly alternative for integrating RIM BlackBerry technology productively into their business information network.

Progent's experts can assist you with SQL Server 2019 integration and development consulting, SQL Server 2016 migration consulting, and Exchange Server 2019 setup so that your data and messaging systems operate optimally with BlackBerry BES Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft software, configure easy-to-use management tools to help you monitor and support BlackBerry devices across your company, define security policies that are right for your company, customize mobile applications, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.

BlackBerry Enterprise Server Consulting and Technical Help
The BlackBerry Enterprise Server (BES) gives companies a single and safe source for integrating BlackBerry wireless devices into their email, groupware, and software application infrastructure. BlackBerry Enterprise Server allows mobile BlackBerry clients to connect to Microsoft Exchange, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry smartphones with workstations to achieve consistent information for applications such a calendars, contact lists, to-do lists, instant messaging, and custom business programs. Thanks to BlackBerry Enterprise Server support for Microsoft Exchange, users carrying BlackBerry handsets can have effortless connectivity with Exchange email and to instant messaging-enabled applications through Microsoft Office Live Communications Server and Microsoft Lync Server 2010 support.

Progent's BlackBerry-premier consultants can assist you to design, implement, and support BlackBerry Enterprise Server (BES) so you can maximize the productivity of BlackBerry users, streamline the administration of a BlackBerry environment, and lower the expense of supporting mobile workers.

Expert RIM BlackBerry Technical Support Offered Remotely from Progent
Progent's certified BlackBerry engineers are available remotely to deliver expert assistance to businesses in the Charleston area or throughout South Carolina. Progent's seasoned remote technical support team has helped IT organizations solve computer problems and cut support expenses in every state in the United States and established a large base of loyal clients. (See Progent's client testimonials.)

Progent offers remote help for a wide array of technologies associated with BlackBerry products including wireless synchronization, configuration with Exchange, setting up BlackBerry BES Server, and strengthening mobile security. Major BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical tasks including troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, activating passwords, implementing wireless software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also assist you to use management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and assist you to select and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry engineer has expertise in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to add and remove BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, apply permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, troubleshoot, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology requirements analysis, solution design, roll-out strategy and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to design a wireless system that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to support a BlackBerry Enterprise Server, help your organization to decide which administration model and equipment meet your needs, and evaluate your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about alternatives for software versions, processors and storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry expert can assist you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to perform network-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry environment.

Call or Email Progent to Get Support from a BlackBerry-Certified Professional
If you wish to ask Progent about consulting help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.