Expanding your telecommuter workforce can have a major impact on IT architecture, cybersecurity, and company processes. Progent has two decades of experience assisting SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Chandler company to select the appropriate technologies and follow best practices in building and maintaining a safe virtual solution for teleworkers that facilitates collaboration and delivers top value. Progent offers support services that go from on demand guidance for helping you over challenging IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Chandler, Arizona businesses to succeed with any aspect of building a high-functioning work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Support for At-Home Workers
A sudden, company-wide transition to a teleworker workforce, which could be the result of an epidemic or as an element of a disaster recovery process, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of online IT support specialists along with enterprise-class ticketing and tracking software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or edit the status of their active trouble tickets, enter information, and upload screenshots and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Augmentation Service allows your company to augment your current Call Center organization by splitting delivery of Help Desk Call Center support services seamlessly between your in-house IT support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collective support model utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Supplementation Services can help your company to provide world-class technical support to your teleworkers, go to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Chandler, Arizona business, call 1-800-993-9400 or go to Contact Progent.