Chandler Consulting Experts for Network Service Companies

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Chandler
Progent's consulting support for IT service organizations in Chandler Arizona enables your company to offer your clients Progent's consulting and Help Desk support with your company's brand as a seamless supplement to your in-house network services group. This can ease the way for you to grow your client base, flesh out your service offerings, satisfy your clients, and improve your bottom line.

Progent's team of network infrastructure experts, PC support technicians, network administrators, and data security professionals have worked as seamless adjuncts to the IT groups of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise enables you to broaden the scope of your IT service practice, and Progent's transparency lets you elevate and protect your branding.

Progent is a network support company with 20 years of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private IT services firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of professional IT services. Progent bills you exclusively and works under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing platforms are not just costly to acquire and staff, but difficult to configure and maintain. Small or niche IT support organizations rarely have the required financial or human resources. Progent's Call Center and ticketing program gives IT service firms an affordable way to keep their company branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Service Desk and ticketing solution enable your IT service firm to increase your physical and virtual support workload, the range of technologies your business can handle, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

• Progent's remote desktop service group delivers Level 1 end user support with 1-hour SLA to commence work during normal work hours.
• Standard support hours are 5am to 7pm PST, five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite support in major metros is offered throughout the country at additional cost.
• You retain complete control of your clients and billing.
• Your customers enter requests through your custom branded Internet portal, a toll-free number, or by sending a message to your assigned email address.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified online until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows you to become a single point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your staff and core in-house competencies at your own pace without having to turn down opportunities owing to a gap in in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service team, under your coordination, and invoices your firm rather than your client.
• Granular Billing: Progent charges by the minute to minimize costs.
• Detailed Reporting: Progent uses an advanced service documentation platform to ensure that all services delivered are fully documented. This enables you to shift service assignments to in-house personnel when you have enough staff and relevant skill sets.

• Safely Grow Your IT Support Business: You can quickly and safely accept more jobs beyond your core fields of excellence and open additional geographies without assuming the risks associated with increasing your head count too quickly.
• Strengthen Your Name: You can solidify your positioning as a comprehensive IT service firm by delivering more solutions to more customers using your own brand.
• Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad array of IT disciplines and can be a reliable resource for growing your IT service operations.
• Rapid Escalation: Thanks to a large roster of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Keep Your Clients Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
• Remote Technical Support Experts: For two decades, Progent has provided remote IT support from Help Desk services to high-level consulting. Efficient remote support saves money and produces fast results.
• Advanced Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's certifications.

Progent's Areas of Expertise for Chandler, Arizona Businesses
Progent's nationwide team of certified engineers offers Chandler, Arizona organizations a wide array of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Consulting Program for Network Service Firms in Chandler, Arizona
To learn additional information about Progent's consulting program for network service firms in Chandler, Arizona, call 1-800-993-9400 or see Contact Progent.