Affordable Computer Help from Microsoft certified Professionals for Companies in Chandler, AZ
By delivering world-class support when you need it, providing in-depth knowledge for key business applications, offering innovative services like virtual server hosting, invoicing only for services delivered, and charging no sign-up or retainer fees for standard services, Progent helps your company to increase the competitive value of your information network and cut service costs. Progent appreciates that information system protection, dependability, and performance are just as critical to small businesses as to large enterprises but that smaller organizations don't have the economy of scale to spend heavily in computer technology and internal service groups. Progent's basic value proposition is that no network consulting firm can equal Progent's ability to provide the IT support expertise your company requires whenever you require it and at prices you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the technical skills of your internal IT support personnel. This can cut costs and help meet schedules for big IT initiatives like software design and development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to certified consultants to help your business to design and implement your cloud computing strategy.

Core Products and Technologies Supported by Progent for Businesses in Chandler, Arizona
Progent offers the support of qualified experts for all facets of business network technology found in small and midsize companies. Products and technologies serviced by Progent's consultants include:

Support Delivery Alternatives Available for Chandler, Arizona Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, and network management outsourcing. Progent's paradigm for providing IT support services is based on the Call Center operational structure common to big IT organizations. Progent's Help Desk Service Model ensures fast response, thorough service documentation, consistent follow-up, and strict cost monitoring for an array of IT service delivery alternatives that include remote repairs, in-person support, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can assist clients to analyze and fix network problems without the cost or time loss of on-premises service calls. The experience of Progent's IT consultants allows them to handle the majority of network problems quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration process for new customers to accommodate emergency situations and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional details concerning Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers onsite computer support for signed-up customers in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support experts to give small and midsize companies the optimal solution: on-premises service professionals when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for on-site support calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about why to register for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems. for more information, refer to Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's roster of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics. To learn more, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small businesses affordable access to world-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero penetration test platform, network security engineering, high availability network design, virtualization strategies, plus integration, customization and support for small business software such as financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive software migrations, extended initiatives like upgrading an older ERP platform to a modern Microsoft Dynamics or Dynamics 365 package, database software programming and DBA support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as data restoration and malware removal.

  • Infrastructure Expertise for an At-Home Workforce
    Progent can help small and mid-size companies to plan, implement and debug the network infrastructure required for telecommuters. Aspects of network infrastructure for which Progent's consultants can provide support include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi LAN planning and implementation, and robust Internet access. To learn about Progent's network infrastructure support services for at-home workers, visit network infrastructure support services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for the entirety of a small organization's servers in a setting that not only provides the highest level of dependability and expandability but that is in addition simple for clients to transfer to a different service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can handle the multi- OS and loosely standardized networks typical of small businesses, and retains control of the licenses in the client's hands so that migrating to a new virtual host is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Chandler, Arizona Small Businesses
Progent's staff size, depth of technical skill, and experience with corporate network consulting enable small and midsize companies to sidestep the pitfalls associated with excessive reliance on thinly staffed support firms or independent consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Dependence on Freelance Consultants
    For IT support, smaller businesses sometimes depend heavily on individual consultants. Though freelance support engineers have lower overhead than more substantial IT service firms and can afford to charge apparently lower rates, they are often too busy to respond quickly to critical situations. If a freelance engineer is occupied with different customer, ill, on travelling, or in class, the absence of replacement personnel may require your business to go without help in case of an emergency. The more your company grows, network unavailability or problems with critical applications get more costly. The money you believed you were saving on a freelancer can be eaten up fast because of lower output. In addition, when freelance consultants confront unfamiliar technologies, the unavailability of a big engineering team to fall back on for assistance requires them to train in place while your business winds up with the costs for their ongoing training.

  • Have Access to Expertise in Sophisticated Information Technology Issues
    The majority of small support firms or independent engineers who concentrate on small business IT support are capable of providing connect-the-dots solutions but lack the experience to work efficiently with complicated network configurations with a variety of platforms, numerous locations, Voice over IP implementations, mobile clients, integrated accounting and analytical software, eCommerce, and custom line-of-business software. Progent's background with global companies and Progent's large team of experts can benefit your small business because enterprise environments are by nature complicated, support problems demand thorough understanding of in numerous technical areas, and reaching an acceptable level of stability, availability, and protection calls for enterprise-proven processes.

  • Create a Solid Basis for Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a strong architecture, a series of band-aid repairs often get tossed on top of a marginal foundation. As a company evolves, stability and expandability problems can undermine the success of the organization. Such networks need thorough assessment, smart business planning, and broad-based expertise to migrate to an IT infrastructure that can act as the solid basis to meet current business requirements and support downstream expansion.

  • Work with Solution Finders, Not Product Resellers
    Small companies need guidance and insight to navigate through an increasingly complicated maze of IT options offered for enabling business growth and improving efficiency. They do not need a network consultant or support organization that tries to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides services exclusively. This permits Progent to match consulting support services with the real needs of customers. Combining IT consulting and product selling can lead to a conflict where the recommended solution is built around a predetermined vendor instead of being based on the true needs of a small business.

Contact Progent
In case your Chandler, Arizona business wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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