UNIX, Linux, Sun Solaris, Mac OS X Remote Support Services for

For small and midsize businesses located in Centennial Colorado, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers offer exceptional value because they are equipped with the practical background and the sophisticated technology to solve most information system problems rapidly. This reduces immediate expenses since solutions take up a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike many online service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from scenarios where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for disposing of problems efficiently results in your business spending less cash.

Progent's Online Technical Support Technologies
Over time, Progent has refined a set of customized tools and field-proven processes which ensure the maximum degree of efficiency for remote technical support and troubleshooting for small company IT networks. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to access your system remotely without breaching system security.

Progent's advanced customer support database system keeps comprehensive documentation describing the service that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of services delivered to each Progent client by every consultant. This history of trouble tickets and solutions is stored as a conveniently searchable proprietary knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's remote service specialists can determine the best resolutions quickly.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Centennial Colorado or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's phone-based technical support experts have credentials in a comprehensive set of disciplines. This breadth of IT skills enables Progent's consultants to handle practically any crisis likely to crop up in a small or midsize company information system. Certificates held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To support clients with mixed-platform environments, Progent also provides access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support Offered by Progent to clients in Centennial include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of information technology such as network architecture, email systems, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from older systems to current Windows or Linux-based solutions. Progent's group-based approach to solving network problems enables fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.

  Progent's UNIX/Linux consultants can offer urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for Complex Network Troubleshooting
  The Cisco CCIE credential is the premier accreditation for network professionals, and validates a person's network technology skills at the expert level. Cisco qualified CCIEs know how to handle the most complex challenges occurring in network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent value because their depth of expertise permits them to solve even the most difficult problems rapidly. In typical instances, less qualified service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few service firms make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so your company can get immediate assistance for severe network infrastructure issues that are lowering business efficiency but are outside the experience of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE engineers can tie into your network via sophisticated on-line support tools in order to provide efficient, secure, and affordable diagnosis and remediation. Progent's CCIEs offer consulting for the complete line of Cisco's market leading family of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified online support engineers can provide computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can help your company with a broad range of platform support services such as Windows Server 2022 planning and integration support, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials cloud integration.

  Progent in addition can deliver a broad range of online PC desktop support such as Windows 11 migration support and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Premier Network Security Professionals
  Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security services that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your company to recover rapidly after a serious breach. Security solutions available from Progent cover thorough security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; configuring firewalls; establishing secure techniques for remote and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting support to help businesses of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.

• Help Desk Support
  Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are ideal for smaller organizations who lack the resources to assemble and manage an internal Help Desk but who want quick communication with an efficient Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.

  Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Call Center consulting services can guide you in creating an efficient new Call Center or revamping your existing one, identifying or enhancing Help Desk software products to meet the unique requirements of your corporation, or adding temporary online staff to reinforce your in-house Help Desk Call Center resources to deal with high-demand scenarios like software transitions, mass upgrades, or rolling out brand new applications.

  Progent's Call Center staff of experienced network consultants gives your clients in Centennial Colorado instant communication with a reliable network service group with years of experience offering telephone-based support and remote repair service for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a key enabler of business performance, and Progent's goal is to fix rather than merely document network problems.

• Applications Services: Training, Customization, and Problem Solving
  Progent's Applications Consulting staff offers remote professional consulting support and training in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. To learn more on Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

  Progent's Apple Mac professionals can nurture the imaginative components of Macintosh environments by delivering remote consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio/video or setting up an audio/video production facility.

  Online Network Monitoring Support
  Progent can provide businesses in Centennial Colorado online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so that your network maintenance is proactive and automated. By exposing possible trouble spots before they evolve into network outages, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a combination of OS platforms.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.