Centennial Expertise for IT Support Companies

Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Centennial
Progent's consulting support for network service firms in Centennial Colorado allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support with your company's brand as a seamless supplement to your in-house IT support group. These services can help you grow your client base, flesh out your service offerings, create happy customers, and increase your bottom line.

Progent's nationwide team of network infrastructure engineers, desktop support technicians, IT admins, and cybersecurity consultants have worked as transparent expansions to the support staffs of some of the country's largest IT service firms. Progent's breadth and depth of expertise allows you to broaden the scope of your IT support practice, and Progent's transparency lets you promote and preserve your company's brand.

Progent is a network consulting firm with two decades of background delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for network service firms features seamless resale to your clients of professional IT services. Progent bills your firm directly and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are fundamental to a successful IT Call Center. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but also difficult to set up and maintain. Smaller IT service companies do not have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service organizations an economical way to keep their custom branding while delivering their clients world-class desktop support backed by a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing program allow you to increase your support workload, the diversity of technical issues your company can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

• Progent's online desktop support group provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
• Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is available at extra cost.
• Optional on-premises service in larger metros is available throughout the country at extra cost.
• You have complete control of your clients and billing.
• Your customers enter incident reports using your branded web portal, an 800 phone number, or by directing a message to your dedicated email address.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service providers allows you to act as a single source for practically all IT guidance and troubleshooting your customers may require. You can build your team and core in-house competencies steadily without having to turn down new business owing to a gap in in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service group, under your management, and bills you rather than your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
• Extensive Service Documentation: Progent uses an enterprise-class service reporting platform to make sure all IT services delivered are fully documented. This makes it easy for you to transfer account responsibilities to internal consultants once you have enough staff and appropriate technical skills.

• Safely Expand Your Service Practice: You can easily and efficiently take on more jobs outside your main areas of excellence and open additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
• Re-enforce Your Brand: You can improve your mind share as a comprehensive network service firm by offering more solutions to more customers using your own brand.
• Flesh Out Your IT Support Portfolio: Progent offers world-class support in a broad range of IT disciplines and can be a reliable reservoir of skills for growing your IT service operations.
• Rapid Problem Escalation: With a large team of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
• Keep Your Customers Satisfied: Satisfied customers are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
• Remote Support Professionals: For two decades, Progent has delivered remote IT support from Help Desk services to advanced consulting. Effective online support saves money and produces fast solutions.
• Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Centennial, Colorado Companies
Progent's nationwide team of certified consultants and technical experts offers Centennial, Colorado businesses a broad range of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Consulting Program for Network Service Organizations in Centennial, Colorado
For additional details about Progent's reseller support for IT service firms in Centennial, Colorado, call 1-800-993-9400 or refer to Contact Progent.