Wireless Solutions

Consulting Support for BlackBerry Environments
BlackBerry wireless smartphones were once among the most successful solutions for achieving anytime-anywhere access to messaging, scheduling, web programs, and other vital business information. Progent can provide Centennial, Colorado companies support from BlackBerry-certified professionals who can help companies to maintain their BlackBerry deployments or migrate efficiently to a modern smartphone solution.

As the complexity of small business networks has increased, and as the demand for world-class security, dependability, and disaster recovery has grown to be the norm for businesses regardless of size, effective deployment and support of RIM BlackBerry solutions has grown increasingly difficult. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and company databases, small businesses often resort to external consulting firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can help small organizations to design, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, dispensing with the need for an internal BlackBerry solutions specialist and reducing the cost and stress of maintaining wireless work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This range of knowledge, coupled with Progent's proven remote support capabilities, provides small companies an economical solution for integrating RIM BlackBerry technology productively into their IT network.

Progent's consultants can help your company with SQL Server 2019 integration support, SQL Server 2016 migration support, and Microsoft Exchange Server setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, configure streamlined administration utilities to help you track and control BlackBerry devices across your company, recommend security policies that make sense for your business, customize mobile applications, and make sure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup processes so that it can be restored rapidly and safely.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.

Integration Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and support of BlackBerry wireless handsets, providing a single platform for controlling key jobs such as smartphone installation, upgrades, and retirement and also providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange, Groupwise, or Lotus Domino email platforms and BlackBerry smartphones and allows over-the-air synchronization.

BES Server provides a wealth of data protection options starting with automatic data encryption of information sent between a BlackBerry device and BES Server based on AES or Triple DES. BlackBerry BES Server also allows excellent versatility in adjusting levels of security to match the special requirements of your mobile network. Progent's BlackBerry authorized engineers can assist you to select advanced security features and enable them wirelessly. Samples of these wirelessly selectable security features include:

• Lock down a BlackBerry smartphone
• Erase data from a missing BlackBerry device
• Disable Bluetooth functionality
• Enable internal defenses against malware

BlackBerry BES Server also offers flexibility in determining ways to prevent mobile users from installing or running unsecure or prohibited programs. Progent can help you to select blocking processes like:

• List precisely what programs are permitted on the device
• Block third-party applications from using persistent memory on the BlackBerry device
• Determine what functions third-party software can access on the BlackBerry device
• Limit the kinds of connections external programs running on the BlackBerry smartphone can initialize
• Prevent all external applications from being installed or executed on the BlackBerry smartphone

Some Ways That Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has been awarded accreditations from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization issues to architecting wireless workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out common technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, changing user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned service professionals can also help your company to resolve a broad array of problems concerning synchronization, device detection, messaging reconciliation, web browsing, mobile connections, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online support for small business networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless technical support expenses low and, by resolving issues quickly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important procedures including resolving enterprise activation problems, registering and deleting BlackBerry device users, activating passwords, implementing over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry engineers can also show you how to use management software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES system and help your company to select and implement appropriate security options.

Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange.

Contact Progent to Get Support from a BlackBerry-Qualified Consultant
To ask Progent about engineering support for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.