Expert Remote Support for Cedar Rapids, Iowa Networks from Microsoft Certified Engineers
Small businesses have traditionally been underserved by large IT support firms. Many small companies allow themselves to become dangerously reliant on individual engineers or small support firms who don't have the size or comprehensive knowledge to react quickly or efficiently to technical crises. Other small businesses resort to giant support providers staffed with technicians trained to provide standardized solutions to ordinary problems but who do not have the background and versatility to handle the diversity of environments and lack of standardization that characterizes small business IT systems.

Progent's time-tested approach to delivering affordable and effective network support to small businesses has made Progent one of the top Microsoft-certified network consulting firms in the United States. Progent has provided online support to small businesses in every state in the United States (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT support team. This can save money and help meet schedules for major IT initiatives such as application design and development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your company to plan and implement a sensible cloud strategy.

Main Technologies Supported by Progent for Companies in Cedar Rapids, Iowa
Progent's nationwide group of world-class support professionals provides help for virtually all aspects of information technology deployed by businesses of any size. Technologies supported by Progent in Cedar Rapids include:

Support Delivery Alternatives for Cedar Rapids, Iowa Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, and network administration. Progent's paradigm for providing IT support services is built on the Call Center operational structure common to larger IT support groups. Progent's Contact Center Service Mechanism promotes fast support, comprehensive activity documentation, dependable follow-up, and tight cost control across a range of network service delivery modes that include remote repairs, onsite help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and fix network issues without the expense or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration process for new customers to accommodate emergency network problems and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's remote network support services.

  • Onsite Support
    Progent provides onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote service experts to give small companies the ideal combination: in-person service technicians when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The wait time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more concerning how to register for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, see Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and reporting. For more information, see Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with critical products and technologies such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment platform, network protection consulting, fault tolerant network engineering, virtualization solutions, plus configuration, programming and training for small business applications such as financials, ERP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects such as site relocations and major system migrations, longer term initiatives like customizing a legacy ERP platform to a current Microsoft Dynamics 365 solution, database software development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like disaster recovery and malware cleanup.

  • Infrastructure Guidance for Telecommuters
    Progent can help small and mid-size businesses to design, set up and debug the network infrastructure for offsite workers. Areas of network infrastructure where Progent's consultants can deliver assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi LAN design and implementation, and reliable Internet access. To find out about Progent's infrastructure support services for telecommuters, refer to infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small organization's production servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is in addition easy for clients to migrate to another support firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit companies with mixed environments to benefit significantly on the costs of hardware, system maintenance, and network management while getting enterprise-class availability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered package, can handle the multi- OS and non- standardized networks typical of small businesses, and keeps ownership of the software in the customer's possession so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online consulting to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-Certified security consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of system protection and can assist with complex security projects such as SIEM solutions to help companies comply with business guidelines and government requirements for network data security and reporting.

The breadth and size of Progent's engineering staff bring a powerful array of advantages to customers trying to increase the business value of their information network within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional background, in the trenches of network support, performing a broad range of IT tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical help, but also a consultant with proven methods for fixing real-world IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services provided during normal working hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with big invoices for quick repairs. Another advantage of by-the-minute pricing is that your company will not be tempted to permit less critical problems to fester until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports given by every staff member to each customer. The discipline of documenting and organizing service activity results in more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who won't release the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Small businesses who utilize freelance consultants or who maintain in-house support staffs gain when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and efficient. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Cedar Rapids, Iowa business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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