Low-cost Computer Tech Support from Microsoft premier Consultants for Companies in Cary, NC
By delivering world-class know-how when you need it, providing in-depth expertise for critical applications, offering high-value services such as virtual server hosting, invoicing solely for services delivered, and charging no sign-up fees or retainers for standard services, Progent allows you to maximize the business value of your information network and cut support expenses. Progent appreciates that network security, dependability, and performance are just as important to small companies as to major enterprises but that smaller companies lack the economy of scale to invest heavily in information technology and internal service groups. Progent's basic value proposition is that no IT support firm can match Progent's ability to deliver the IT support your business needs whenever you require it and at a cost you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house network support group. Co-sourcing can save money and help meet schedules for major IT initiatives like application design and development, disaster recovery preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited experts to help your business to plan and implement your cloud strategy.

Key IT Areas Supported by Progent for Business Networks in Cary, North Carolina
Progent offers the services of accredited consultants for all aspects of information technology found in small organizations. Products and technologies supported by Progent include:

Service Delivery Options Available for Cary, North Carolina Businesses
Progent has a selection of options for providing small companies with affordable computer services for troubleshooting, consulting, and IT management outsourcing. Progent's model for providing computer support services is built on the Call Center operational structure common to larger IT support organizations. Progent's Contact Center Support Model promotes fast response, thorough service records, reliable follow-through, and strict expense monitoring across a range of IT service delivery options that include online repairs, in-person support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of on-premises support calls. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible signup process for new clients to accommodate emergency situations and Progent bills per minute with no startup fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn more information about Progent's remote network support services.

  • On-site Service
    Progent provides onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote service experts to give small companies the optimal solution: hands-on support technicians when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The response time for in-person service visits is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details concerning how to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues. For details, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of enterprise-class IT professionals who can deliver help with vital technologies such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment platform, company-wide network protection consulting, high availability network engineering, virtualization solutions, plus integration, programming and training for small business programs such as accounting, ERP and MRP, management reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including site relocations and massive system migrations, longer term projects like upgrading an older MRP platform to a current MS Dynamics or Dynamics 365 package, relational database application development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and virus cleanup.

  • Infrastructure Support Services for Telecommuters
    Progent can help small and mid-size companies to design, implement and debug the infrastructure for remote workers. Aspects of infrastructure where Progent's experts offer support include safe and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network planning and implementation, and reliable Internet connections. For information about Progent's infrastructure consulting expertise for a remote workforce, see network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is in addition simple for customers to migrate to another support firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow companies with multi-vendor networks to benefit dramatically on the costs of hardware, system support, and network administration while achieving enterprise-class reliability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can handle the multi- platform and non- standardized environments common with small companies, and keeps control of the licenses in the client's hands so that migrating to a new virtualized host is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote support services to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government regulations for IT data protection and reporting.

The scope and size of Progent's engineering team offer a powerful set of benefits to clients trying to maximize the business value of their IT system within a reasonable budget. These benefits include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, in the trenches of IT service, executing a wide range of technical tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This ensures that you get not only expert technical skills, but also a consultant with field-tested methods for fixing actual IT problems efficiently. Read more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online support and on-site help by the minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during normal working hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size invoices for fast repairs. An additional benefit of by-the-minute pricing is that customers are not tempted to permit minor issues to stay unaddressed until they grow into big problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by each consultant to each customer. The practice of documenting and organizing service activity allows more efficient service and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Small companies who work with independent consultants or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Cary, North Carolina company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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