Affordable Computer Tech Support from Microsoft and Cisco certified Experts for Companies in Carrollton, TX
By offering professional know-how whenever you need it, making available specialized expertise for critical business applications, providing innovative services such as virtual server hosting, invoicing only for services delivered, and charging no sign-up or retainer fees for standard services, Progent allows you to maximize the competitive value of your information system and minimize support expenses. Progent appreciates that network protection, dependability, and efficiency are just as important to small businesses as to major corporations but that smaller companies don't have the leverage to spend aggressively in information networks and internal support staffs. Progent's fundamental competitive advantage is that no IT support organization can match Progent's ability to provide the network support your business requires whenever you need it and at a cost you can afford.

For mid-size and large companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal IT support staff. Co-sourcing can cut costs and minimize technical risks for big projects such as software design and development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of accredited experts to help your company to plan and implement your cloud strategy.

Main Technologies Supported by Progent's Consultants for Business Networks in Carrollton, Texas
Progent's national group of certified experts offers assistance for all facets of network technology deployed by companies of any size. Practice areas supported by Progent in Carrollton include:

Service Delivery Options for Carrollton, Texas Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering IT support services is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive service records, dependable follow-up, and tight cost monitoring across a range of IT support delivery modes that include remote troubleshooting, onsite support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair network issues without the cost or time loss of on-premises support calls. The background of Progent's IT consultants allows them to handle the majority of network issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out additional details about Progent's online network support expertise.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to give small businesses the optimal solution: onsite service professionals when you require them plus the on-line help of Progent's worldwide staff of network engineers, security specialists, and business application developers. The response time for on-site support visits is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details about how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems. for more information, see Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading PSA tool for managing service requests, ticketing, ownership, status tracking, and reporting. For more information, refer to Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver help with critical products and technologies such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test platform, company-wide network security engineering, fault tolerant it system design, virtual server solutions, plus configuration, customization and support for business applications such as financials, operations, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive software migrations, longer term projects like upgrading an older MRP system to a current Microsoft Dynamics or Dynamics 365 package, relational database software programming and DBA support, and web development, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network management, or urgent services like data restoration and malware removal.

  • Network Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and medium-size businesses to plan, set up and troubleshoot the infrastructure required for telecommuters. Areas of infrastructure for which Progent's consultants can deliver assistance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure software, router configuration, Wi-Fi LAN planning and deployment, and reliable Internet access. To find out about Progent's infrastructure consulting expertise for remote workers, refer to infrastructure support services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and scalability but that is in addition easy for clients to migrate to another service provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow companies with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and network management while achieving world-class dependability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can support the multi- platform and loosely standardized environments common with small businesses, and keeps ownership of the software in the client's possession so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of infrastructure products including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can assist with complex security programs such as SIEM solutions to help companies meet business guidelines and statutory regulations for IT information protection and incident reporting.

The breadth and depth of Progent's engineering team offer a unique array of advantages to customers trying to increase the productivity of their IT system within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the forefront of network service, executing a broad variety of IT tasks for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This guarantees that you get not only world-class technical skills, but also a support engineer with proven approaches for solving real-world IT problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for online service and in-person visits by the minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with major invoices for fast fixes. An additional advantage of by-the-minute pricing is that your company are not inclined to allow simple issues to fester until they grow into big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports given by each staff member to each client. The practice of documenting and organizing service activity allows more effective service and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces little competition. Small companies who work with freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Carrollton, Texas company wants to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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