UNIX and Linux Support Services

For small and midsize companies in Campinas São Paulo, Progent offers support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.

Progent's online support services represent exceptional value because they have the practical background and the advanced technology to solve most information system issues rapidly. Efficient support lowers direct expenses since service calls require a smaller number of billable minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you are invoiced only for the services that you actually get. In contrast to typical remote service firms, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent situations where fast repairs manage to turn into major bills. Progent's skill at handling problems quickly results in your business conserving cash.

Progent's Online Technical Support Tools
Over the years, Progent has refined an arsenal of customized tools and field-proven processes which allow the maximum degree of efficiency for remote consulting and repair for small and midsize company information systems. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to access your network without breaching network security.

Progent's sophisticated service reporting application includes extensive records of the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services delivered to each Progent customer by every engineer. This archive of trouble tickets and solutions is structured as a quickly searchable proprietary knowledge base that permits Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft permit access to other extensive technical support databases and permit priority response from manufacturers' internal product engineers so Progent's online service specialists can determine the best resolutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Campinas São Paulo or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's remote technical service experts offer credentials in a comprehensive set of disciplines. This broad range of technical skills allows Progent's consultants to resolve almost any crisis that may crop up in a small company network. Credentials held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to clients with mixed-operating system networks, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services Offered by Progent to customers in Campinas include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of information technology such as network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving network issues enables fast escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX/Linux consultants can offer urgent remote assistance for troubleshooting problems affecting UNIX/Linux networks powered by leading variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and indicates a person's technical skills at the expert level. Cisco CCIEs know how to resolve the most stubborn issues associated with network planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs provide excellent value since their depth of expertise allows them to solve even the most complex problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Few service organizations make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so you can receive urgent help for serious network infrastructure problems that are lowering business productivity but are not within the comfort zone of your local IT maintenance personnel. Progent's CCIE engineers can interface to your network by means of state-of-the-art on-line support technology to provide fast, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

• Authorized Windows Experts
  Progent's Microsoft-certified online service experts offer network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a wide range of technology support services including Microsoft Windows Server 2022 planning and integration consulting, Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange 2010 management, SharePoint 2016 migration support, SharePoint 2019 planning and integration, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a wide range of online desktop support including Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified Network Security Experts
  Progent's qualified CISM and CISSP security consultants offer a variety of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to clean up quickly after a serious breach. Security support services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online support to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• Help Desk Call Center Services
  Progent's Help Desk support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are intended for small businesses who don't have the resources to create an in-house Help Desk Call Center but who want fast communication with an efficient Help Desk with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.

  Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.

  Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk Call Center or enhancing your existing organization, identifying or modifying Call Center application software to handle the unique requirements of your business, or adding occasional phone support personnel to supplement your in-house Call Center team during demanding situations such as software migrations, major upgrades, or installing brand new applications.

  Progent's Help Desk team of seasoned information technology professionals offers your workers in Campinas São Paulo rapid assistance from a large network service resource with years of experience offering phone consulting and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a key enabler of company success, and Progent's policy is to solve and not just document IT issues.

• Business Applications Support: Training, Customization, and Troubleshooting
  Progent's Applications Consulting Group can supply phone-based and in-depth engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Project, MS Word, and MS Excel. For more concerning Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Mac professionals can promote the artistic components of Macintosh environments by offering phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio/video or establishing an audio/video post production studio.

  Remote Network and Server Monitoring Services
  Progent can provide companies in Campinas São Paulo remote computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they grow into crashes, proactive monitoring can head off disruptive and costly service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments based on a combination of OS platforms.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.