Wireless Consulting Services

Consulting and Technical Support for BlackBerry Solutions
BlackBerry wireless smartphones were once among the most successful products for achieving location-independent access to email, scheduling, web applications, and other critical business data. Progent offers Campinas, São Paulo companies support from BlackBerry-certified consultants who can assist businesses to maintain their BlackBerry deployments or migrate smoothly to a modern smartphone platform.

As the sophistication of small business IT technology has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the norm for companies of all sizes, successful deployment and support of RIM BlackBerry solutions has grown increasingly difficult. To address areas such as security, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and corporate databases, small businesses frequently resort to external consulting firms who specialize in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can help small organizations to design, manage, and repair BlackBerry environments affordably and efficiently, eliminating the need for an internal BlackBerry solutions specialist and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, coupled with Progent's efficient online support capabilities, gives small businesses an economical solution for integrating BlackBerry technology seamlessly into their IT system.

Progent's consultants can assist your company with SQL Server 2019 integration support, SQL Server 2016 management support, and Exchange Server setup so that your data and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft technology, configure streamlined administration tools to help you monitor and control BlackBerry devices throughout your company, define security policies that make sense for your business, develop custom mobile applications, and make sure that your network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup processes so that it can be restored quickly and thoroughly.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.

Consulting Expertise for BlackBerry Enterprise Server
Research in Motion's advanced platform for administering big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool allows Microsoft Exchange, Lotus Domino, or Groupwise clients to transmit and receive messages that stay encrypted during wireless transit to provide optimum data protection. BES Server also simplifies a wide variety of critical administrative tasks ranging from BlackBerry deployment and updates to mobile security and high availability.

Progent's BlackBerry-certified engineers can show you how to use BlackBerry BES Server to perform routine tasks like:

• Deploy and manage applications
• Schedule device, program, and policy updates
• Update BlackBerry device firmware remotely
• Control user configurations with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to implement important procedures not available with the entry-level BES Server Express. These procedures include:

• Configure and support BlackBerry's high-availability architecture based on virtualization
• Deploy BlackBerry devices wirelessly
• Establish custom management roles
• Monitor and analyze the integrity of your solution

Progent's Remote BlackBerry-certified Technical Support is Fast and Affordable
For businesses in Campinas, São Paulo who require fast and economical access to an authorized BlackBerry consultant, Progent delivers efficient online assistance from a seasoned network support staff who have provided IT solutions to companies in each state in the country. (Refer to Progent's customer testimonials.)

Online consulting services eliminates travel expense and lets engineers fix problems rapidly, so you reduce lost productivity. Progent's BlackBerry specialists have earned accreditations in the entire range of BlackBerry technologies and offer expert help in areas such as troubleshooting synchronization issues, setting up BlackBerry Enterprise Server, and creating a protected, high-availability network architecture for BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform basic support operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters and auto-signature, modifying user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified experts can in addition help you to troubleshoot a broad range of problems associated with synchronization, device detection, email consistency, web browsing, wireless connections, Instant Messaging, PC application configuration, and Desktop Redirector.

As a leader in delivering countrywide online consulting services for small business IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry support costs low and, by handling issues quickly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate management tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and assist your company to select and implement sensible security configurations.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange infrastructure for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified consultant has support skills in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to add and remove BlackBerry device users on Exchange and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and assign wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network requirements analysis, solution architecture, deployment strategy and implementation, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to design a wireless system that meets your IT budget and aligns with your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry Enterprise Server, help you to determine which management approach and equipment match your needs, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed decisions concerning options for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize network security, Progent's BlackBerry-certified consultant can help your company to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security specialists to perform network-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent for Assistance from a BlackBerry-Certified Specialist
If you wish to contact Progent about technical assistance for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.