UNIX, Linux, Solaris, and Apple Mac OS X Support

For small and midsize businesses located in Cambridge United Kingdom, Progent offers help for networks based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and disaster recovery planning.

Progent's online technical support engineers represent excellent leverage due to the fact that they have the practical background and the advanced tools to resolve most information system issues quickly. Efficient support reduces immediate expenses because solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves additionally in indirect costs by reducing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you receive. In contrast to many online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where quick repairs somehow end up as substantial bills. Progent's skill at dealing with technical issues quickly results in your business spending less money.

Progent's Remote Service Technologies
Over time, Progent has refined an array of optimized tools and field-tested processes that ensure the maximum level of effectiveness for online engineering help and repair for small business information systems. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to link to your company's system without breaching network security.

Progent's powerful customer support database application stores thorough documentation describing all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of services provided to every Progent customer by any Progent consultant. This database of problems and responses is organized as a readily exploitable support database that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit priority access to vendors' in-house support staff so Progent's online service specialists can arrive at the best resolutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Cambridge United Kingdom or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's remote technical service professionals possess credentials in a comprehensive array of products and technologies. This broad range of technical skills permits Progent's engineers to address practically any problem that may take place in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help clients with mixed-platform environments, Progent also provides the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote technical support services available from Progent to customers in Cambridge include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a wide spectrum of computer technology including system architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and simplified administration, and migration from older systems to the latest Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can provide emergency remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco CCIE credential is the top recognition for networking engineers, and validates a person's technical skills at the expert level. Cisco qualified CCIEs can deal with the most complex issues encountered in network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network administration tools and developing alternate approaches or locating software updates. CCIEs represent an excellent value since their deep expertise allows them to fix the most intractable problems rapidly. In common instances, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes. Few service providers make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can get immediate assistance for serious network infrastructure problems that are hurting worker efficiency but are beyond the scope of your local network service personnel. Progent's Cisco-qualified CCIE consultants can interface to your environment via sophisticated on-line support technology to provide quick, secure, and affordable analysis and remediation. Progent's CCIEs can provide consulting for the complete line of Cisco's market leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus VPN solutions.

• Authorized Windows Experts
  Progent's Microsoft-certified remote support engineers can provide computer problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a wide range of technology support services including Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also can deliver a full range of remote PC desktop support services including Microsoft Windows 11 migration help and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Certified Network Security Professionals
  Progent's accredited CISM and CISSP network security engineers can provide a range of security solutions that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recover rapidly following a damaging penetration. Security support services offered by Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; integrating firewalls; designing safe mechanisms for remote and mobile communication; defending your email system against spam and DHA attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

• Help Desk Call Center Support
  Progent's Help Desk Call Center service options for small businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are a convenient solution for small organizations who don't have the money or time to assemble and manage an internal Help Desk but who require quick access to a reliable Call Center with professional phone assistance as well as the available expertise to escalate complex problems to advanced engineers.

  Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Help Desk consulting services can support you in establishing an effective new Call Center or revamping your current organization, evaluating or enhancing Call Center software to handle the unique requirements of your corporation, or providing occasional phone support personnel to reinforce your existing Call Center resources to handle demanding scenarios like software migrations, mass upgrades, or installing new business software.

  Progent's Call Center staff of veteran information technology experts provides your computer users in Cambridge United Kingdom immediate communication with an efficient network service resource with years of experience delivering phone help and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a significant driver of company efficiency, and Progent's goal is to solve rather than merely annotate technical issues.

• Business Applications Services: Education, Development, and Troubleshooting
  Progent's Applications Consulting Team can supply remote professional consulting support and education in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for Microsoft applications including CRM, Office Project, Word, and Microsoft Excel. To find out additional information about Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

  Progent's Mac experts can promote the creative components of Apple Mac environments by delivering remote consulting support and education in graphics, audio, and video. Progent's consultants offer help in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio or video or putting together an audio/video post production studio.

  Online Network and Server Monitoring Services
  Progent can provide companies in Cambridge United Kingdom remote computer system monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By uncovering looming trouble spots before they result in full-scale emergencies, automated monitoring can ward off stressful and costly information system breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems powered by a combination of operating systems.