Mobile Consulting Services

Consulting Support Services for BlackBerry Environments
BlackBerry wireless PDAs were once one of the most successful products for maintaining location-independent access to messaging, calendars, web-based programs, and other critical business information. Progent offers Cambridge, United Kingdom companies the expertise of BlackBerry-certified experts who can help companies to maintain their BlackBerry deployments or transition efficiently to a modern mobile platform.

As the sophistication of small company networks has expanded, and as the need for world-class security, dependability, and recoverability has become the norm for companies of all sizes, effective integration and support of RIM BlackBerry technology has grown increasingly challenging. To address issues like security, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and company databases, small organizations often resort to external consulting firms who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to plan, administer, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the necessity for an in-house BlackBerry technology specialist and lowering the expense and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of knowledge, coupled with Progent's proven online support capabilities, gives small companies a budget-friendly solution for integrating RIM BlackBerry products seamlessly into their information system.

Progent's experts can assist your company with SQL Server 2019 development consulting, SQL Server 2016 migration and management consulting, and Microsoft Exchange setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, set up easy-to-use management utilities to enable you to track and support BlackBerry smartphones across your company, define security policies that are right for your company, develop custom wireless software, and make sure that your network infrastructure is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be restored rapidly and thoroughly.

Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and support of RIM BlackBerry wireless handsets, offering a single solution for handling key jobs like smartphone deployment, upgrades, and deactivation and also providing a strong infrastructure for security and high availability. BlackBerry BES Server delivers seamless communication between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry BES Server includes a variety of data protection capabilities beginning with automatic encryption of messages sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also allows great versatility in adjusting levels of protection to meet the specific requirements of your mobile network. Progent's BlackBerry certified consultants can help you to select powerful security features and activate them wirelessly. Examples of these over-the-air selectable security features include:

• Disable a BlackBerry device
• Wipe data from a lost BlackBerry smartphone
• Lock out Bluetooth functionality
• Enable internal defenses against malicious attacks

BlackBerry Enterprise Server also offers versatility in selecting ways to keep mobile users from installing or running unsafe or prohibited code. Progent can assist you to choose blocking processes like:

• Specify exactly which programs are permitted on the device
• Block external applications from using non-volatile storage on the smartphone
• Determine what functions external software can use on the BlackBerry smartphone
• Restrict the types of access third-party programs running on the device can establish
• Block all external programs from being installed or executed on the device

How Progent Can Help Your Business to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has earned accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization problems to designing mobile productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform common support functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, modifying user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned service professionals can in addition assist your business to resolve a wide array of issues concerning synchronization, handset recognition, email reconciliation, web access, wireless connectivity, Instant Messaging, PC software installation, and Desktop Redirector.

As a leader in providing nationwide online help for small company IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support costs low and, by handling problems quickly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can help you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone users, activating passwords, implementing over-the-air program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry consultants can also help you to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and assist you to define and implement sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry-certified engineer offers expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and delete BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, archive and support storage groups, configure permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent for Support from a BlackBerry-Certified Professional
To get in touch with Progent about professional help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.