Expanding your at-home workforce can have a major impact on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Cambridge organization to pick the appropriate technologies and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top value. Progent can provide services that go from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Cambridge, United Kingdom companies to succeed with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

Help Desk Support for Remote Workers
A sudden, company-wide transition to a from-home business model, which could be motivated by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even a high-performing internal Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services utilize Progent's extensive team of online IT support experts combined with world-class ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or update their current trouble tickets, add information, and append screen captures and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows your company to augment your current Help Desk staff by splitting delivery of Call Center services transparently between your in-house support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support model based on the leading professional services automation (PSA) platform for managing help requests and ticketing, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Help Desk Supplementation Services can enable your company to provide world-class IT support to your at-home workforce, see Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Cambridge, United Kingdom company, call 1-800-993-9400 or go to Contact Progent.