Low-cost Computer Help from Microsoft premier Professionals for Companies in Cambridge, MA
By delivering professional know-how whenever you require it, providing specialized expertise for key business applications, offering innovative services such as virtual server hosting, billing only for help delivered, and charging no setup fees or retainers for standard services, Progent enables your company to increase the business value of your It system and minimize support expenses. Progent understands that information system protection, dependability, and performance are just as critical to small businesses as to large corporations but that smaller companies don't have the leverage to spend aggressively in computer technology and internal support staffs. Progent's fundamental value proposition is that no IT support organization can match Progent's capability to provide the IT support your company requires when you need it and at prices you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT service team. Co-sourcing can reduce expenses and help meet schedules for big projects such as software design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited consultants to assist your company to plan and execute a sensible cloud computing strategy.

Popular Technologies Serviced by Progent for Businesses in Cambridge, Massachusetts
Progent's nationwide team of certified experts provides help for virtually all aspects of information technology used by companies of all sizes. Areas served by Progent in and around Cambridge include:

Support Delivery Alternatives Available for Cambridge, Massachusetts Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, and IT management outsourcing. Progent's paradigm for providing computer support services is based on the Help Desk Call Center structure common to big IT support groups. Progent's Contact Center Support Mechanism promotes rapid response, thorough activity documentation, dependable follow-up, and tight expense monitoring for a range of IT support delivery options that include remote repairs, onsite support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and scheduled online service for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises support visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration process for new customers to accommodate urgent situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn more information about Progent's remote network support services.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online support experts to deliver small and midsize companies the best of both worlds: onsite support professionals when you require them as well as the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The wait time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most issues. For details, visit Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics. For details, refer to Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with critical products and technologies such as Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment products, network security engineering, fault tolerant it system consulting, server virtualization solutions, plus configuration, programming and support for business programs such as financials, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office moves and massive system migrations, longer term initiatives such as upgrading an older ERP system to a current MS Dynamics or Dynamics 365 solution, relational database software programming and DBA services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent services such as disaster recovery and virus removal.

  • Network Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and mid-size companies to design, implement and debug the network infrastructure for offsite workers. Areas of network infrastructure for which Progent's experts offer assistance include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, wireless LAN design and deployment, and reliable Internet access. To learn about Progent's infrastructure expertise for telecommuters, refer to network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's production servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is also simple for customers to migrate to another support provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit companies with multi-vendor networks to save dramatically on the costs of hardware, system support, and IT management while achieving world-class availability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the mixed- OS and loosely standardized environments common with small businesses, and retains ownership of the software licenses in the customer's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert remote consulting to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-premises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Cambridge, Massachusetts Small Businesses
Progent's size, breadth of technical expertise, and experience with enterprise network consulting allow small businesses to sidestep the pitfalls related to over reliance on thinly staffed service firms or independent engineers.

Teaming with Progent's Experts allows your small business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT support, smaller companies sometimes depend heavily on independent consultants. Although freelance support providers have lower overhead than more substantial support firms and can afford to bill nominally lower fees, they are occasionally spread too thin to react quickly to urgent situations. If an independent engineer is occupied with another customer, sick, on travelling, or in class, the absence of replacement staff may force your business to wait for help in case of an emergency. As your company grows, network downtime or problems with line-of-business applications become more costly. The money you believed you were conserving on an independent consultant can evaporate quickly due to lower output. Also, when freelance consultants encounter new problems, the unavailability of a large consulting team to rely on for help forces them to learn on the job while your organization winds up footing the costs for their ongoing education.

  • Gain Access to Experts in Advanced Information Technology Solutions
    Many small support organizations or freelance consultants focused on small business IT support may excel at delivering connect-the-dots solutions but don't have the seasoning to deal cost-effectively with complicated network environments that have mixed platforms, multiple offices, VoIP systems, remote clients, interconnected financial and analytical applications, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's large group of experts can be valuable to your company because enterprise networks are by nature complicated, support issues require thorough knowledge in numerous technical disciplines, and achieving an acceptable level of stability, availability, and security calls for enterprise-tested processes.

  • Build a Firm Foundation for Growth
    Small companies often begin with an IT system implemented on a tight budget. Without a proper architecture, a series of improvised fixes often get tossed on top of a marginal structure. As a company grows, stability and expandability issues can obstruct the productivity of the organization. These environments need thorough evaluation, intelligent strategic analysis, and broad-based experience to upgrade to an IT environment that will provide the solid foundation to meet current business requirements and ease future growth.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies require direction and insight to navigate through an ever more complex array of IT alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or service firm that tries to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent provides services and expertise exclusively. This permits Progent to match technical services with the genuine needs of customers. Combining IT support and product reselling can result in a conflict where the proposed solution is based on a predetermined technology instead of being based on the true needs of a client.

How to Contact Progent
If your Cambridge, Massachusetts company needs to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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