Expanding your at-home workforce can have a significant effect on IT infrastructure, cybersecurity, and company workflows. Progent has two decades of experience assisting SMBs to design, configure, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Vitória company to pick the appropriate tools and adhere to best practices in creating and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers top business value. Progent offers support services ranging from on demand expertise for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Vitória, Espírito Santo companies to with any facet of creating a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide switchover to a from-home workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Help Desk. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote technical support specialists combined with enterprise-class ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise the status of their current tickets, add details, and append screenshots and attachments. Support services are delivered at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Supplemental Service enables you to expand your existing Call Desk organization by splitting delivery of Call Desk support services seamlessly between your regular support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support solution utilizing the number one PSA platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Call Center Supplementation Services can help your company to provide best-in-class desktop support to your teleworkers, go to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter environment for your Vitória, Espírito Santo company, call 1-800-993-9400 or visit Contact Progent.