Expanding your at-home workforce can have a significant effect on IT architecture, security/compliance, and corporate workflows. Progent has two decades of background assisting SMBs to plan, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can help your Vancouver company to pick the right technologies and adhere to leading practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from on demand expertise for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent can assist Vancouver, British Columbia companies to succeed with any aspect of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
An emergency, company-wide changeover to a teleworker business model, which might be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow businesses to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's extensive team of online IT support specialists along with world-class ticketing and follow-up technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or update their current trouble tickets, add information, and upload screen captures or relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables your company to augment your existing Support Desk organization by splitting delivery of Support Desk support transparently between your regular IT support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution based on the leading professional services automation (PSA) platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can help your company to provide best-in-class technical support to your from-home workers, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Vancouver, British Columbia business, call 1-800-993-9400 or visit Contact Progent.