Expanding your telecommuter workforce can have a major impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Tacoma organization to select the appropriate tools and follow best practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent offers services that go from on demand guidance for helping you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Tacoma, Washington organizations to succeed with any facet of creating a high-functioning remote work environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A rapid, company-wide transition to a teleworker workforce, which might be activated by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Call Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of online IT support specialists along with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update the status of their active tickets, enter details, and upload screen captures and attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows your company to augment your current Support Desk team by splitting responsibilities for Call Desk support services transparently between your in-house support personnel and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collaborative support solution utilizing the number one professional services automation platform for managing service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Augmentation Services can help your business to deliver world-class desktop support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Tacoma, Washington company, phone 1-800-993-9400 or visit Contact Progent.