Enlarging your remote workforce may have a major impact on IT infrastructure, security/compliance, and corporate culture. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your San Mateo organization to pick the appropriate technologies and adhere to best practices in building and maintaining a safe virtual solution for telecommuters that promotes teamwork and returns top business value. Progent can provide services ranging from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist San Mateo, California companies to succeed with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Telecommuters
A sudden, company-wide transition to a telecommuter workforce, which could be the result of an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services allow businesses to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's extensive team of online technical support experts along with world-class trouble ticketing and tracking software to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or revise the status of their current trouble tickets, enter information, and append screenshots and attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to expand your existing Help Desk Call Center team by sharing responsibilities for Call Center support services seamlessly between your regular IT support personnel and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collaborative support solution based on the leading PSA tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class IT support to your telecommuters, go to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive work-from-home environment for your San Mateo, California company, call 1-800-993-9400 or visit Contact Progent.