Expanding your at-home workforce may have a major effect on network architecture, security/compliance, and corporate workflows. Progent has two decades of background helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Rancho Cordova company to pick the right tools and follow leading practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and returns maximum value. Progent offers services ranging from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Rancho Cordova, California businesses to succeed with any aspect of building a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security monitoring, data protection solutions, and unified management.

Help Desk Services for At-Home Workers
A sudden, enterprise-wide switchover to a telecommuter business model, which could be driven by an epidemic or as part of a business continuity preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from initial help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or revise the status of their current tickets, enter information, and append screen captures and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service allows your business to augment your current Call Desk staff by splitting delivery of Support Desk support seamlessly between your in-house support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Help Desk Supplementation Services can help your company to deliver world-class IT support to your telecommuters, go to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Rancho Cordova, California business, phone 1-800-993-9400 or refer to Contact Progent.