Enlarging your telecommuter workforce can have a significant effect on network infrastructure, security/compliance, and company processes. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Perth organization to pick the right tools and follow leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and returns top business value. Progent can provide services that go from as-needed expertise for getting you over challenging IT roadblocks to full project management to help you carry out business-critical tasks.

Progent's consultants can help Perth, Western Australia companies to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
An emergency, enterprise-wide changeover to a teleworker business model, which might be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from help requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to check or update their current trouble tickets, add details, and append screen captures and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service allows your business to supplement your existing Support Desk staff by sharing responsibilities for Call Center services seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a collective support solution based on the number one PSA tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Call Center Supplementation Services can help your company to deliver world-class technical support to your telecommuters, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Perth, Western Australia organization, call 1-800-993-9400 or visit Contact Progent.