Enlarging your at-home workforce may have a significant effect on IT infrastructure, security, and company processes. Progent has 20 years of background assisting SMBs to plan, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Montgomery company to pick the right tools and adhere to leading practices in creating and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent can provide support services ranging from on demand expertise for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can help Montgomery, Alabama companies to with any aspect of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Support for Teleworkers
A fast, enterprise-wide changeover to a from-home workforce, which might be the result of an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or revise their current trouble tickets, add information, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows your business to augment your current Call Center organization by splitting responsibilities for Support Desk services transparently between your in-house support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can enable your business to provide best-in-class IT support to your at-home employees, visit Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Montgomery, Alabama organization, phone 1-800-993-9400 or refer to Contact Progent.