Expanding your remote workforce may have a major effect on IT architecture, security, and company culture. Progent has 20 years of background assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Madison company to select the right tools and adhere to leading practices in creating and maintaining a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers services that go from on demand expertise for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Madison, Wisconsin businesses to with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, data security, data protection solutions, and unified management.

Help Desk Services for Teleworkers
A rapid, organization-wide transition to a teleworker workforce, which could be driven by a pandemic or as part of a business continuity plan, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support experts combined with world-class ticketing and tracking technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or update their active trouble tickets, enter details, and append screen captures and relevant files. Support services are delivered at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Supplemental Service allows your company to supplement your current Help Desk Call Center staff by sharing responsibilities for Support Desk services transparently between your regular support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution utilizing the leading PSA tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver world-class desktop support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Madison, Wisconsin business, call 1-800-993-9400 or go to Contact Progent.