Enlarging your at-home workforce may have a major effect on IT architecture, security, and company processes. Progent has two decades of background helping SMBs to design, deploy, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Jundiaí company to select the right technologies and follow best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent can provide services ranging from as-needed guidance for helping you over challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Jundiaí, São Paulo businesses to succeed with any aspect of building a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A sudden, enterprise-wide changeover to a from-home business model, which could be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online technical support experts along with world-class trouble ticketing and follow-up technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or edit the status of their active trouble tickets, enter information, and append screen captures and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service enables you to expand your existing Support Desk organization by splitting delivery of Support Desk support services seamlessly between your regular support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a collaborative support solution based on the leading PSA platform for managing service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class technical support to your telecommuters, visit Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Jundiaí, São Paulo company, phone 1-800-993-9400 or refer to Contact Progent.