Expanding your remote workforce may have a significant impact on network architecture, cybersecurity, and company workflows. Progent has two decades of background assisting SMBs to design, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Hialeah organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers top value. Progent can provide services ranging from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Hialeah, Florida companies to with any facet of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
A sudden, organization-wide transition to a teleworker business model, which might be the result of a pandemic or as part of a business continuity plan, can overstretch even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Support Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's extensive team of remote IT support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their active trouble tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows your company to expand your current Call Center staff by splitting responsibilities for Help Desk support services seamlessly between your regular IT support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collective support model based on the leading PSA tool for handling service requests and ticketing, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can help your business to deliver world-class desktop support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Hialeah, Florida business, call 1-800-993-9400 or go to Contact Progent.