Enlarging your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Greensboro company to pick the right technologies and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that facilitates teamwork and delivers top value. Progent offers services that go from as-needed expertise for helping you past challenging IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can assist Greensboro, North Caroline organizations to with any facet of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Teleworkers
A sudden, company-wide switchover to a from-home business model, which could be driven by an epidemic or as an element of a business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's nationwide team of remote IT support experts along with enterprise-class ticketing and tracking software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from initial service requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or revise their active trouble tickets, add information, and append screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables you to expand your existing Help Desk Call Center team by splitting delivery of Call Desk support services seamlessly between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model utilizing the leading PSA tool for handling help requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your business to provide world-class desktop support to your at-home workforce, see Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Greensboro, North Caroline business, phone 1-800-993-9400 or visit Contact Progent.