Enlarging your at-home workforce can have a major impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Edmonton company to pick the right tools and follow best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns top value. Progent can provide services that go from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Edmonton, Alberta businesses to with any aspect of creating a high-performing work-at-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, endpoint security, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
A fast, enterprise-wide transition to a teleworker workforce, which might be the result of an epidemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of remote IT support experts combined with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or update the status of their active trouble tickets, add information, and upload screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables your company to supplement your current Call Center organization by sharing responsibilities for Support Desk services seamlessly between your regular support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service is based on a co-sourcing support solution based on the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class technical support to your from-home workers, visit Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Edmonton, Alberta company, phone 1-800-993-9400 or visit Contact Progent.